The motor is stuck. If you remove the lower cover and see a square aluminum motor it is less than 7 years old. Make sure power is off at breaker and rotate the motor shaft
by turning the fins inside the motor.
If the motor is black and round you have to turn
the fan blade which is located in a slot between the metal pump and the plastic
pump. Also once freed, a light shot of silicone or WD-40 (silicone works better) at the
bearing ends. Also check pump for leaks around the drain solenoid (shiny shaft attached
to a plastic triangle). If it's leaking during pumpout, the seal has failed. The pump runs
around 100 dollars typically. Hope this helps.
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