Sorry to be the bearer of bad news on this but you don't have the remote for this TV, you're out of luck. This is one of the many problems with this TV. The other is that there is not a universal remote control in existence that has codes or signals programmed into it to operate it. I know all this because I've gone through the exact same issues with it as my daughter has this TV. So unfortunately, you're stuck.
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there are 4 or 5 different makes and models for a Disney princess TV,, who makes it and what model is it,, is it the dvd /tv combo? 13" or 15"
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