Mark, the issue with your phone is with the speaker. This has been confirmed by you when you say the there was sound produced when you used earphones.
You have to get your speaker fixed. Get it done at a local repeir store aroud you.
But in the meantime you could use the earphones for your calls so you can hear them.
But you may still have an issue- hearing your in coming calls- so if you can get a bluetooth headset, that you can hang around your ears, you would hear the calls coming in.
I hope that was helpful to you.
Have a lovely day.
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