The phone's voice mail indicator works with the voice mail function from your phone service provider. When your line is busy or goes unanswered (depending on how it's set up), the message is recorded by your service provider at their end, and you need to retrieve it. Most systems give a "stutter dialtone" when you pick up the phone to make a call (a few short bursts of dialtone before it becomes steady) to tell you when there's a waiting message. The message waiting light on the phone lets you know in case you don't pick the phone often.
Once you pick up your voice mail the light will go out and the dialtone will go back to normal. Check with your service provider for how to do it.
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