Hello,
First try to contact the seller to resolve the issue, if no response you can file a dispute. The steps below outline this process.
How do I get my money back?
If you would like a refund, start by getting in
touch with your seller. Most sellers welcome the chance to work out any
problems.
To request a refund, send the seller an email. Ask the seller to click Issue a refund beside your payment details. You can request a refund up to 60 days after you pay for your item.
Here's how to find the seller's contact information:
If the seller won't refund your money, you have 45 days from the date you paid for your item to file a dispute.
Filing a dispute
Here's how to file a dispute:
If you purchased your item on eBay, go to eBay's Resolution Center to open your dispute. Go to eBay and click Resolution Center at the bottom of any page
If your dispute is not resolved or escalated to a claim within 20 days it will be closed.
Escalating your dispute to a claim
If
you can't resolve your dispute with your seller, we can help. Just
escalate your dispute to a claim and ask us to look into the
transaction. We'll review your case and decide whether you're eligible
for a refund. We can usually decide if you're eligible for a refund
within 30 days.
Here's how to escalate a dispute to a claim:
1. Log in to your PayPal account.
2. Click Resolution Center.
3. Click View next to the dispute you want to escalate.
4. Click Escalate this dispute to a PayPal claim, then follow the instructions.
5. Click Escalate to a claim.
To check the status of your claim, log in to your account and go to the Resolution Center.
To learn more about our dispute process, look for the How to Dispute a Transaction tutorial in the Resolution Center.
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