Try reseating the ink cartridge. Maybe, the cartridge is not seated properly.
Here are the simple steps:
1. Lift the control panel by holding the panel along the top edge.
2. Pull the control panel forward.
3. Lift the ink cartridge access door. for better access, stow the document input tray away. the carriage will move to the center.
4. Then, try reseating the cartridge. Hold the ink cartridge by the black
areas or colored top only.
Good luck,
Ryan
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