Try downloading from Microsoft?.. hope that helps
Usually, Dell directs their driver installs to put their files in the file path C:\DELL\drivers. When installing the driver for the device, select "Browse my computer for driver software" and go to the C:\DELL\drivers\ path then the file name of the driver you downloaded from Dell. This will manually point Windows to the correct driver.
click start control panel administrative tools computer management device manager scroll down universal serial bus controllers you could see a yellow question / exclamation mark? ! or a red X
you will need to update/reinstall drivers
right click to reinstall drivers
if you can see your usb drive but its not working
ports (com&lpt) right click update driver if this fails to fix the problem
check the USB leads that attach to the motherboard usually red white green black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems to a computer and its parts
hope it helps
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