I had the same problem with the two black bolts on the side of the kitchenaid mixer. When I removed them, the mixer stopped working. The solution was to replace them in exactly the same way - meaning there is only one way that the square black pegs at the end of the springs go in. If they are turned 90 degrees or more, they will not work. Notice that one corner of the square pegs is cut at an angle. If you look carefully in the hole from which they came(with a flashlight), you can see that one corner has a small intrusion. Align the cut off corner of the plug with the intrusion in the slot, and it should work fine. If this is confusion, just keep rotating the plug until it's in correctly.
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