Hello
Yor cutter unit is not in the home position.
Open the front door, take out the master unit, remove the master material, lift the green handle and look to see if you can see a white plastic knob (that is the cutter) make sure it is to the front of the machine, if its to the back of the machine very carefully move it forward until it wont move anymore.
If it is in the front of the machine then the microswitch is probabally faulty and will have to replace the cutter unit.
Regards
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