How old is this unit may I ask?
SOURCE: Agitator not turning during cycle
Well, it sounds like you've done your homework. My first suspect would have been the agitator dogs too, but you said they were fine. Another likely suspect would have been the motor coupler, but you said the washer spins during the spin cycle. If the coupler was bad the unit would fill, but wouldn't agitate or spin. Plus, it would make an awful noise. I would have also suspected a clutch assembly, but you said the wash tub can spin. Normally, when the clutch goes bad, the drum won't spin, or spins slow. Another suspect could have been a bad lid switch, but the washer would have filled and stopped, without agitating or spinning. The only remaining suspect that I'm aware of is the gear case (transmission). Checking under the washer can give you some clues. Normally, when a gear case starts to go bad, they leak an amber colored oil. You may find puddles or drips under the washer. If you see no signs of oil the gear case could still be defective, however. But, before you go through all the trouble, double check the agitator one more time. Completely remove it from the tub and check the under side to ensure the grooves that grip the top of the gear case shaft have not been worn smooth. I hope this may have been some help to you.
SOURCE: Now do you remove agitator from washer drum?
There are 4 holes at the base of the agitator. Use a screwdriver to push in at each hole in order to pop the plastic grove that holds it in place. The agitator cap will then pull off to reveal 6 3/8" bolts. Remove these with a socket set and the entire agitator can be lifted to free the garment. To reassemble, position the agitator holes over the holes in the base, reinsert and tighten the bolts, snap the cap back on, and your are ready to go.
Jim
SOURCE: Whirlpool Duet: gray plastic agitator poece inside drum broke off
here's the part number for the replacement 8182233, thinking it may come as a 3 pack , if they're not broken no need to replace. but the new one will simply slide in and with a click forward lock into place. they also come shipped with a screw to secure. in order to install screw you'll need to remove the top of the washer(3 screws across the back of the top assy and slides back and off. then you'll see the top of the tub area, a small black hose will run from the white box to the left to directly top of the tub assy. remove ethe hose from the tub and spin the inner drum to the correct position, they screw hole will line up through the opening, re-secure the hose to the tub and your in!
SOURCE: LAT9604AAE No agitation but drum spins and drains water
cold possibly be just the agaitor but odds are u need a transmisson not worth repair
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