The humidity level you have the unit set on may be to high. Keep in mind, a higher number is not what the dehumidifier will remove. It's what it will maintain. Lowering the percentage to say 45% or minimum if you don't have a LED readout, should cause the unit to turn ON and collect water in the bucket. Also, be sure that the air intake filter is clean and not clogged.
If you want to do an in home test, put the humidifier in the bathroom, turn on a hot shower, set the unit to it's lowest setting and as you walk out, close the door. DO NOT use the exhaust fan in the bathroom. After about 15 - 20 minutes return to the bathroom, turn the shower OFF and check the unit's water collection bucket. If you see any water in it, it's working as it should.
Hope this helped you solve the problem. Please let me know. Thanks.
Hi,
There
are many reasons why a dehumidifier will not work or collect water.
Here
is a tip that I wrote to help people to figure out what is going
wrong with their dehumidifier
Dehumidifier
is running but no water is in bucket
heatman101
,/////////////////////////////////
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