With your camcorder powered ON, and set to VCR / playback, there should show on the screen (viewer) something indicating "Menu" or a "FN" (Function) option. Select "Menu" (or Function icon to lead to the Menu). Check through the Menu options to find "Mode", and find the option for Normal Recording or playback, as opposed to "Test Mode", or "Demonstration Mode". If this does not solve the problem, try this: Turn the camera OFF, remove camera battery, re-install battery, turn camera ON and see if that Re-set the camera. If not, it might be resolved by manually resetting the time and date. Then go to the Menu again to set Mode to normal recording or playback. If those do not correct the problem, there is no shame in calling the camera company to speak with Tech-services. That's what they are there for.
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