My schlage keypad lock has worked fine for a year. Yesterday, I entered the code and the handle would move but nothing would engage to open the door. It was if I was using the wrong entry code. I changed the battery and redid the proper codes and still nothing.

The inside handle will always open the door whether it's locked or not. This is a safety feature. If it locks from the outside then it's working as designed. Might help you to watch this video.


http://consumer.schlage.com/service-support/pages/instructionsandmanuals.aspx

Hold the last number in longer.

Yes, Thank you for your inquiry; At FactoryLocks.com we carry Schlage BE365PLY505. The key number is stamped on the key. You can purchase the same entry on our website, factorylocks.com with your existing locks key number. Enter the 5 digit key code on our shopping page that is on the key. We'll get it keyed and out to you quickly.

Does my Schlage BE365-CAM BE365CAM505 have a feature that allows it to automatically lock the deadbolt without having to enter code and turn the dial?
Sort of. The lock has what is called the "turnlock" feature. When enabled, you have to only push the Schlage button, then manually turn the dial. When disabled, you have to enter the user code, then turn the dial.

To enable/disable this feature, enter your Programming Code--press the Schlage button--Press 7.

Each time you do this, you toggle between enabled and disabled.

Videos for installing and programming can be found on this page:

http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Scroll down and find them under the heading Electronic Security--Keypad deadbolt 365

I don't have a direct answer, but here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx
Schlage FAQ: http://consumer.schlage.com/Service-Support/Pages/InstallationTroubleshooting.aspx
http://consumer.schlage.com/Service-Support/Pages/FAQ.aspx

Instructions & Manuals: http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

You also need to check the operation with the door open versus the door closed--to make sure that you haven't developed a mechanical bind between the door and doorjamb. If all else fails, the lock should be under warranty!

Good luck!

I don't have a direct answer, but here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx
Schlage FAQ: http://consumer.schlage.com/Service-Support/Pages/InstallationTroubleshooting.aspx
http://consumer.schlage.com/Service-Support/Pages/FAQ.aspx

Instructions & Manuals: http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

First make sure you have a fresh new battery installed
Next if you feel you have fiddled with it so much you can reset the lock to the factory default settings, to do this

1.Disconnect the Battery

2. Press and hold the Schlage Button while reconnecting the battery

However proceed before resulting to a reset and see if you are sucessful.

There are preprogrammed user codes already programmed into the unit
These two USER CODES (UC) are on the Yellow Sticker and on the Installation documents that came with the lock. Also the 6 Digit PROGRAMMING CODE (PC) is listed in the same location.

Assuming the lock was installed correctly and tested for correct operation.. proceed...

First.. I agree with you about the instructions.. many places they use the word "press" when they should have used the word "enter".. or phrase.. "enter the user code by pressing the corrosponding numbers".. however..

With the door open test the lock function
Press the Schlage button.. this should extend the bolt

Next Enter one of the two supplied preprogrammed user code (a) or (b) and rotate the thumbturn away from the door edge (generally to your left or counter clockwise) This should retract the bolt.

To Enter a New USER CODE (UC)

1.Enter the 6 Digit Programming Code (PC) via the key pad

2.The Schlage button will glow Orange

3.Press and release 1 on the keypad

4.Enter your new/desired 4 Digit USER CODE (UC) via the keypad

5.Enter the new/desired 4 Digit USER CODE (UC) via the keypad again (yes a second time)

The Schlage button should flash green.. signalling the program was sucessful

Repeat the lock function test using the new User Code (UC)
Make sure you write the new UC number down.

This lock will store up to 19 UC codes.

Good Luck!

How can I program my electronic keypad lock when the instructions with the programming code have been lost?The back plate of the keypad side of the lock on the exterior of the door has a sticker which includes the serial number, six digit programming code and two pre-programmed four digit user codes. The lock must be disassembled to a point the exterior of the lock can be pulled away from the door and the information on the sticker made note of.

This link will give you instructions for various models of Schlage locks:
http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx
There is a video on this page, showing how to change codes.

Good luck!

The lock has what is called the "turnlock" feature. When enabled, you have to only push the Schlage button, then manually turn the "dial". When disabled, you have to enter the user code, then turn the dial. So either way, you still have to turn the dial.

To enable/disable this feature, enter your Programming Code --press Schlage button--press 7

Each time you do this, you toggle between enabled and disabled.


This link will take you to the page for programming information:

http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Then scroll down to this heading on that page:

Electronic Security-Keypad Deadbolt 365

There's a wealth of info under that heading. You will be able to see a PDF file of the original print instructions, as well as a video of how to install the lock. This installation video (second item down) will be useful to allow you to disassemble it and view the sticker. This is also a great time to change the 9-volt battery! Batteries should be replace about every three years.
The seventh item under that same header is a video which walks you through how to reprogram the keypad to your new code, using that programming code that you found on the backside of the keypad.
A note about the PDF files: If you cannot view a given file, you need to first install Adobe reader. You can get the free download from here:

http://get.adobe.com/reader/

Good luck--and please provide feedback if this helps!

I have the same/similar problem. I called the company 888 number. The customer rep promised to send me a new one. good luck