Error 21 means the air intake cover problem.
Malfunction of Air Intake Filter Switch Ensure air filter door is properly seated.
Ensure front panel is properly installed.
Error codes here: http://www.palomastore.com/paloma_error_codes.html
Richmond is Rheem
Typical manual shows regular maintenance on page 29:
http://waterheatertimer.org/pdf/Rheem-RTG74IndoorOutdoor_owners.pdfThe word maintenance is used throughout manual.
Tankless are prone to lime build-up and should be de-limed each year, and cannot be exposed to more than 11 grains of hardness in the water.
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