The USB ports have stopped working. Mouse/flash sticks don't work. New laptop bought in Nov. 2010. Used a total of about 2 hours since then. All MSFT patches/updates have been put in monthly. Model c655-s5082.

Hi,
1-try to connect another USB peripheral like USB flash or something else,if this does happen again you have some problem with your USB chip or maybe your main board or USB cabling in your laptop (some kind of short circuit),
2-if your problem still did not solve you have some short circuit or problem with your USB device and try repair or replace the device ,
3-if your problem persist and doesn't solve even with another device you must consider this note:

some USB devices needs 500ma current mode that only available in PCs and some devices and most laptop available in the market just support 100ma USB port

jst see control panel usb setting or ur power scheme setings

Please add more information to get specific assistance. Are these wireless devices? If wired, do they use USB or PS/2 connections.

For wireless devices, try replacing the batteries and resynching to the receiver. (You may want to check putting the receiver in different USB ports.)

For wired devices, disconnect and reconnect. For PS/2 devices, you will need to restart the computer to check if the devices work. For USB devices, try connecting to different USB ports.

Next step, try using a different keyboard and mouse (that work on another computer (stick to USB or PS/2 to match the current pair)). Try a wired set if the problem is with a wireless pair. If those work, continue diagnostics on the wireless keyboard and mouse. Check if the mouse and keyboard work on another computer. If they don't work with another computer, replace them.

If another USB keyboard and mouse pair don't work in any port, your USB ports may have failed. Check if even one port works enough to access the Device Manager. (Start > Control Panel > Hardware and Sound > Device Manager (Win7); similar directions in other versions of Windows) Check for a problem with the drivers (For USB ports, scroll down to the USB drivers and look for a triangle with a yellow exclamation point or red x). Try to update the driver or roll it back. If that doesn't help and one USB port works, a USB hub may solve the problem.

Otherwise if the USB or PS/2 ports do not work with any devices and the driver fix doesn't work, then I'd suspect a problem with the ports on the motherboard. Replace the motherboard/computer.

I hope this helps.

Cindy Wells

By a flash drive I'm guessing you mean a USB stick. What you need to is find a USB port on your computer/laptop and plug it in. There might be a synchronize button on the mouse and USB stick if so you need to press them both and then your mouse should be working. I hope this helps. :)

First off make sure you have fresh batteries in the mouse. If the batteries are missing or weak then that would cause the no connection between the mouse and the usb stick.

After you check the mouse out for fresh batteries, then go ahead and plug the usb stick into your laptop. At this point you should hear a sound and windows should install the drivers for that mouse, if it doesn't then the next thing would be to try another computer or laptop that has working usb ports and try to connect the usb stick on another computer.

If it works then that means there is an issue with the usb ports on your office laptop. If the mouse still doesn't work then that means the usb stick is bad and you would need to buy a new mouse.

First thing you need to do is to know that the USB ports of your laptop is really working. Insert another usb devices or storage such a flash disk. If the flash disk being inserted is not recognized by the system then the usb port you had inserted is malfunctioning or it is defective. But if the other usb devices like the flash disk is working then your new bought mouse is defective. Try to plug the usb mouse to the other ports available in your laptop.

You probably already tried this.
Normal 0 Turn the mouse over and find the small rest/connect button on the bottom of the mouse and press it. This should connect the mouse to the receiver and work properly. If not, try pressing the receiver button and then press the button on the mouse. This should be done whenever you change batteries or glitch. Hope this helps you. Bud

I think you might have a loose cononection for the data ports. Try putting a little bit of force on the usb device. Up, down left right. NOT ALOT. If it starts working when force is used, i tihnk you should try to take it apart and resolder the connections. If it dosen't work, uninstalling the driver and installing.

Device manager shows the USB port if they are attached to you notebook. And in your case they are attached. So it will show it. Now in your case the problem is in your USB. Get it changed. If it is in warranty peroid then dont u take any risk. Let it be replaced. Or give your notebook in warranty period to the company from which you bought.