Complaint

posted by tvack59 on Aug 13, 2008

I have all Frigidaire appliances. I am not satisfied with any. Especially my refrigerator. The original refrigerator purchased in 2005 had numerous issues. The ice maker was replaced 3 times. The motor burnt out and many other problems before you finally replaced it. The current refrigerator has already had 3 ice makers replaced and a new valves. I have send in numerous complaints via the US mail when you send your survey out and have never received one response. Not only is your product subpar so is your customer service. If it wasn't for ABC appliance where I purchased it I would be dead in the water and your product wouldn't have a chance. I currently have a big sign on my lawn stating " Ask me about my Frigidaire appliances and I'll tell you they stink. I am getting a very good response from this and I will continue in this direction because I have not received any support from your company. I hope I can get the new station 6 on your side to view my sign perhaps then you will give me some assistance.
I would thank you but it wouldn't seem fit. I'd be thanking you for give me a product that doesn't work.

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Solution #1

posted on Nov 18, 2008

ChrisPolk

Rank:

Apprentice
Rating: 55%, 2 votes

I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.fixya.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look in to this matter in order to do so please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter? Again I regret the disappointment with your appliance and look forward to resolving this issue with you.
Sincerely
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com

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