If you're using the embedded voicemail, you won't be able to retrieve such messages. If you're using another, external, voicemail system, then it might be possible.
Every hotel I've ever installed, I've left hotel admin guides for the voicemail. This information should be in such a guide if your vendor is any decent.
To find out what sort of voicemail you've got, you should contact your vendor.
Sincerely,
Mark
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