Stopped removing water from the air - Goldstar DH5010B Dehumidifier

Had an issue with the water draining from the hose. Had worked before and stopped draining all of a sudden. Used a portable air compressor to blow it out. Went to the owners manual and saw that the drain outlet unscrews. Thought the drain hose was internal, taking the bucket off, then removing the drain outlet (2 screws, easy-peasy) Found the soft plastic drain line was kinked enough to stop/slow water from draining clearly. Plastic drain line needed to be heated with a heat gun/hair dryer with a metal file inside to restore the roundness of the tube. Keeping my fingers crossed.

The condenser can only remove humidity if there is still humidity in the air. What's your Relative Humidity? A manual sling psychrometer is cheap enough to check it.

Well, sounds like you have a good cold section in the dehumidifier-- that is good!-- But I agree-- we don't want water condensing on the surface-- and we surely don't need it turning to ice!
A couple questions to help us get to the next level of trouble shooting this problem:
1.) How cold is the room you are running the dehumidifier in?
(Obviously-- the warmer a room is, the easier to remove moisture--
the colder the room, the easier to drop the air temperature well below the freezing point-- making ice.)

2.) Have the air filters been cleaned/changed recently?
A dehumidifier needs a steady fast moving supply of air across its whole condenser/evaporator surface, in order to remove the maximum amount of water from the air, and not freeze up. (I would winder if something isn't blocking the flow of air toward the top of the coil?-- so that the coil in that area is going well below freezing temperatures, and thus allowing water (or ICE!) to develop near the top of the coil?-- Can you check air flow for us?

3.) You have suggested a good solution,-- especially if the above problems can not be easily corrected: Turn off the unit every few hours, and allow the warmth of the room, to defrost the coil....
In fact-- just to make sure that the air flow is not being restricted by ice deep within the coil-- let it stay off over night-- or bring the dehumidifier into a much warmer room, to make sure no ice is still blocking air flow deep within the coil..

Let us know what you learn about air flow, and get back with us-- THen maybe we need to take the trouble shooting deeper insicde the device.

I hope this helps-- MB

There are 5 basic, but solvable reasons for what you described. Please pay particular attention to numbers 1& 2.

1. The humidity extraction level is set to HIGH. Lower it to 32-35%. If you have a mechanical unit,
uni, set the control knob to Maximum.

2. Air intake filter is dirty or clogged. Turn unit OFF, & Unplug the
Unit, before removing to inspect & clean it, if necessary. If washed,
allow filter to completely dry before reinstalling. DO NOT operate
the unit without the filter.

3. Obstructed air flow. Maintain a minimum of 12 to 18" of clear air
space around the entire unit.

4. Cooling coils are dirty and need to be cleaned. Use warm water & dish washing liquid to
clean the coils. Rinse and wipe dry. Apply a light coating of WD40 to the coils.

5. Ambient air temperature at floor level is between 40 - 60 degrees.
dehumidifiers do not work well between those temperatures
(Unless, you have a Low Temp Unit). This applies mainly to
where the air temperature at floor level is colder than at shoulder level
in basement applications. Raising the unit up off the floor,
onto a sturdy table, counter top, etc, that can handle the weight
of the unit, plus a full tank of water, will usually resolve this
problem.

If none of the above solves the problem, it may be a case of the compressor needs to be recharged with refrigerant gas or that the humidity condenser sensor may have failed. These things usually occur in units that are 5 years old or older. It's rare in a unit younger than that. But, it can happen.

Hope this helped you to troubleshoot & solve the problem.

There are 4 basic, yet solvable reasons for what you have described.

1. Air intake filter is dirty or clogged. Turn unit OFF, & Unplug the
Unit, before removing to inspect & clean it, if necessary. If washed,
allow filter to completely dry before reinstalling. DO NOT operate
the unit without the filter.

2. Obstructed air flow. Maintain a minimum of 12 to 18" of clear air
space around the entire unit.

3. Cooling coils are dirty and need to be cleaned. Use warm water & dish washing liquid to
clean the coils. Rinse and wipe dry. Apply a light coating of WD40 to the coils.

4. Ambient air temperature at floor level is between 40 - 60 degrees.
dehumidifiers do not work well between those temperatures
(Unless, you have a Low Temp Unit). This applies mainly to
where the air temperature at floor level is colder than at shoulder level
in basement applications. Raising the unit up off the floor,
onto a sturdy table, counter top, etc, that can handle the weight
of the unit, plus a full tank of water, will usually resolve this
problem.

I hope this helps you troubleshoot & solve the problem. Thanks for choosing FixYa.

It may simply be that the water collection bucket is not installed properly or the air intake filter is clogged.

Turn the Master ON/OFF Switch to OFF and unplug the unit from the wall outlet. Remove the air intake filter and clean it, if necessary. While the unit is unplugged and OFF, remove the water collection bucket and reinstall it. Making sure that the bucket fits "squarely" from top to bottom, in the bucket holder. It must make contact with the bucket safety removal switch, to activate the unit. Once you have reinstalled the bucket, make sure the bottom of the bucket is not tilting downward.

If you cleaned the filter, be sure it is totally dry, before reinstalling it. Then plug the unit back in, turn the Master ON/OFF Switch to ON and if everything was done correctly, the unit should start and run. DO NOT OPERATE THE UNIT, WITHOUT THE AIR INTAKE FILTER INSTALLED.

Hope this helped you to troubleshoot and solve the problem.

If you bought a dehumidifier, you will not need to put water in it. A dehumidifier removes water. A humidifier add moisture to the air, and you need to add water to this. Was your dehumidifier running before and then it stopped? If so, it will have a tank on the bottom that will have water in it that needs to be emptied out. Let me know if this is your problem.

I just had one giving me the somewhat the same problem. Upon taking it apart I found that the entire inside was filthy. This thing runs in a work area in my basement and sucks up all of the dirty air. When you take the water out of the dirty air you have nothing but the dirt and the water. When you mix those together you get mud which is what clogged everything up in mine.

Dehumidifiers need to be clean on the inside to run properly especially all of the fins on the condensor. You will probably have to take it apart and clean it. Concentrate on the fins and the water collection areas. Dehumidifiers remove heat from the air which causes the humidity to collect on the condensor. As it collects it turns into water droplets. Gravity pulls the water droplets into the water collection areas and that flows to your tank. There is some sort of float in your tank that lets the dehumidifier know it is full and shuts it off with some sort of switch. It does this so it does not just keep running and eventually pour water onto your floor. It sounds like your switch and/or float is stuck. Find the float and switch and manually work them to make certain they are working freely, clean if necessary.

If the dehumidifier does not remove water like it should it is probably not getting good airflow. There are ice sensors on the evaporator that tells the compressor to stop working. However the fan will still run to pull warm air across the ice so that it melts, goes into the water collection area and into your tank. Some of these ice sensors work by measuring air flow. If there is no air flow or very limited air flow the sensor will tell the compressor not to work. The fan will run again to melt the ice so that it melts and is removed. If your condensor is dirty and does not allow the air to flow, this could cause your problem.

dehumidifier's remove moisture from the air,so you really don't want water anywhere close, the tray in a dehumidifier is to collect water removed from the air. a humidifier is easy, you put a pan of water close to a heat source or moving air

Againg, if theres no moister in the air it wont remove water. if you feel the location for exmaple a basment feels cool when entering , then mosuet exist. dehumidifer will make any location warm when removing the coolnest in the air. within summer hot months it will collect more water than in the winter months. if it does feel cool and machine dont remove the water. call a repair person.