Here is how you reset the system admin password.
1) Enter Diagnostics as normal (press 0 wait 5 secs. Then hit the Start Button, then select 6 7 8 9 and Confirm)
2) Select Log In/Out
3) Select System Administrator Settings
4) Select System Administrator Login ID
5) Select Keyboard and enter 5 1's ( 11111 )
6) Select Save
7) Select Keyboard again and re-enter 5 1's ( 11111 )
8) Select Save
9) Select Save again
10) Then Select Close and finally Exit
11) POPO to make sure change took effect
At this point the customer should be able to login to customer tools by entering 11111 on the UI.
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