Question about Razor E100 Electric Scooter

Open Question

My scooter e100 used to run fine all of a sudden it stopped working i have fully charged it it is only 1 year old and has been used about 30 times i have adjusted front brake checked connections and tested battery all ok the reset button is always out i have pushed it in to reset but it still comes out.

Posted by on

Ad

3 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Ad
  • 3 Answers

SOURCE: Why is my razor e100 red electric scooter going so slow?

Your scooter is dying the slow death that all Razor scooter owners are suffering. See my related post on this. Anyway, here's the deal..

I HAVE THE SOLUTION!! No, it's not what you're going to want to hear, but I have it nonetheless. The cheapest and easiest way you're going to fix this issue is by firmly grabbing the scooter, hoisting it directly upwards, clearing the rim and depositing it into your nearest refuse container. This is junk at its finest, brought to you from the worst in value and service, the Razor Company.

I did a little investigation into this problem as I too experienced what everyone that owns a Razor scooter does; it works for about two months, then suddenly the "battery stops holding a charge". You can Google Razor scooter issues and get page after page of this happening, along with more pages of frustrated people learning Razor won't do anything about it. But I digress.. back to the facts..

I need not repeat what I've already posted with regard to the issues surrounding my scooter, purchased Dec. '08 as a Christmas gift and not ridden (midwest snow) until the last month or two tops. So as I posted previously, it stops working and I'm assuming it's the batteries. I call my local Batteries Plus store and they say they can help. Here's where it gets interesting.

I bring in the entire scooter and charger. Let me say that I found the charger included in with my scooter.. "interesting?".. as directly underneath the red/green lights there are Chinese characters instead of English words, thus I never had any idea what these lights indicated. That notwithstanding, the test the charger on the spot and tell me it's working and is (pay attention here) 41 volts of charge. This means nothing to me at the time. I learn that testing the batteries in the scooter will take a couple days and they say they'll call with the results.

Before leaving, one of the CSR's engages me in a conversation about his identical experience with the Razor scooter he got for his kids one year prior. The circumstances mirrored everyone elses: it worked for 2 months, stopped working, he checks the batteries, replaces them, still doesn't work, he pitches it. Hearing this isn't making me feel any better.

So the weekend passes and here on Monday I get the call from Steve at Batteries Plus. Here's what he finds: There are 2 batteries in the scooter; one is at 60% of its life (this after a mere month of use) and the other is overcharged and 'swollen'. How can this be I wonder? I followed the charging instructions provided with my scooter TO THE LETTER, never leaving it charged for an extended period, etc. Well the answer is simple- the batteries for this scooter are 24 VOLT BATTERIES being charged by a charger that is outputting 41 VOLTS!! ALMOST DOUBLE THE VOLTAGE! It's overcharging the batteries and frying them out.

Steve said he removed and replaced the batteries with 2 brand new fully charged 24 volt batteries and it still didn't work. He surmised the switch that activates the motor, which is run through the charging system, was fried during its last overcharging.

Ergo, the charger included with these scooters is frying the scooters out in a very short period of time. To replace the charger, both batteries, and the switch would be more expensive than just pitching it and buying another brand new one.

This issie is Razor's fault and they should be willing to fix the issues (cue laugh track here). Go to their site and be ready to laugh at yourself for even bothering. Here's what I found. First I click the 'service/repair' tab, then am directed to the 'Razor Service Center Locater' to find the nearest service center to me to have it repaired. I entered my zip code and it said 'Sorry, no results found'. I then try my city/state, and again get 'Sorry, no results found'. Not looking good.

I then begin reading their return policy. It has a warranty that's good for 90 days from the DATE OF PURCHASE. Naturally, in my case I bought it in Dec. but since there was snow on the ground it was useless until spring; I was screwed before it even was given it's first charge. However, for the regular customer they'll find that even so, it's right at about the 2nd/3rd month when this thing takes it's final ride and as such, and through no fault of your own, your're totally screwed.

There are enough complaints on this scooter on the web that at minimum contacting the BBB is in order, and might I suggest a potential class-action lawsuit? This scooter retails still at $149, and like most of you I don't have $149 to throw in the trash every couple of months only to go and repurchase another "disposable" scooter.

So there it is. Not only are the batteries being overcharged and shot, but collateral damage to the electrical system is being done which is frying the switch that engages the motor and other things. Have your charger checked at your local Battery Plus (no charge) and you'll see they are putting out a defective product, and based on several hits on the internet they are clearly aware of it and do not care.

Posted on May 11, 2009

Ad
  • 11 Answers

SOURCE: E100 scooter wont run. Battery

It is possible the new controller is defective, however just because the voltage is showing 24v it may not be outputting the correct amount of amps so don not rule out batteries before checking the following:
To test a battery you need to 'load test' so (with help) connect the battery directly to the motor when weight is on the scooter to see if it will still pull.
Please also remember that you do have to push the e100 to 3mph before starting (many users do not know or forget this step)

Posted on Jul 05, 2011

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Have an e100 razor electric scooter. it has not been used since I bought for a couple of years. I got a new e100 charger and tried to charge but I noticed that the charger's does not activate either red...


Most equipment running on rechargeable batteries have one thing in common: if you let the battery sit there for long periods of time without recharging, the charger is not made to bring the battery back up to spec. The battery pack, if it is still good, needs a "kick" or "boost" from some other strong supply to get it started.
The other solution would be to replace the battery pack all together. If you have a friend with a similar scooter, you can try your new charger on his scooter to see if it works. Hope this helps!

Oct 21, 2013 | Razor E100 Electric Scooter

2 Answers

Whisper mobility scooter


hi, is that the one where the battery case sits on the contacts, if so that is a area you need to look at as this has been a common fault area , the string contacts get weak so losing contact when being jolted etc.


Regards

Jan 14, 2013 | Health & Beauty

1 Answer

E100 scooter wont run. Battery fully charged, 24v across terminals. Motor runs fine when connected directly to battery power. On-off power switch, breaker switch, brake unit switch, accelerator all checked...


It is possible the new controller is defective, however just because the voltage is showing 24v it may not be outputting the correct amount of amps so don not rule out batteries before checking the following:
To test a battery you need to 'load test' so (with help) connect the battery directly to the motor when weight is on the scooter to see if it will still pull.
Please also remember that you do have to push the e100 to 3mph before starting (many users do not know or forget this step)

Jul 04, 2011 | Razor E100 Electric Scooter

1 Answer

I have an e100 that appears to be fully charged. The red light on the on/off switch is on but the scooter goes nowhere? I checked the batteries for output and goes 12.85 volts. The motor doesn't even...


If thats the voltage from the 2 batteries joined together then the voltage is far too low to run an E100, sounds like one of the cells has died, must have a 24v combined output.

Jun 28, 2011 | Razor E100 Electric Scooter

1 Answer

Have an e100 razor electric scooter. it has not been used for a couple of years. I got a new e100 charger and tried to charge but i noticed that the green light stays on and the red light charging does not...


The batteries are dead. The battery in these scooter need to be kept charged or if not in use for a long time charged every 3months. Otherwise, like what to you, they will go dead. The chemicals in the battery have deteriorated to the point where it won't hold a charge. Replacement batteies are available at:

razor.com

Jul 20, 2010 | Razor E100 Electric Scooter

4 Answers

When I plug in the charger is shows green, but the scooter does not run. Should I replace the battery or the charger? E100 razor.


Check the voltage output of the charger. It should be about 28 volts. Most likely your batteries are dead (over 2 years old?)

Mar 28, 2010 | Razor E100 Electric Scooter

3 Answers

Razor E100 reset button and no charge


Hi... My son hasnt used his Razor E100 for nearly a year as couldnt find the charger.. I finally found it and as soon as I plugged it in the plug was showing green light as that it was fully charged... When we turn the unit on it lights up but its dead... Where can I get the cheapest battery (and does it have 1 or 2)? Or you mention a reset button? Many Thanks...

Jan 24, 2010 | Razor E100 Electric Scooter

7 Answers

On an E 100 Razor scooter, the battery charger shows charged


We had the same problem that I found to have a very simple fix. It seems all that needed to be done was hold in the reset button a few seconds while the battery charger was plugged in and the light on the charger turned to red and the battery charged again. Seems like too easy of a fix but it worked for my kids scooter.

Jan 25, 2009 | Razor E100 Electric Scooter

Not finding what you are looking for?
Razor E100 Electric Scooter Logo

Related Topics:

114 people viewed this question

Ask a Question

Usually answered in minutes!

Top Razor Toys Experts

Bryan Mcphee
Bryan Mcphee

Level 1 Expert

36 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18429 Answers

William Erickson

Level 2 Expert

47 Answers

Are you a Razor Toy Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...