First try multiple disks. If another disk works then problem solved, you have a bad disk. If that does not work try to gently blow dust away from the lens.
Does it read other disks?
try a few difference DvD's.
if other disks work, the disk you want to read is broken.
if other disks do not work, your dvd player is broken and you should get a new one or contact JVC if it is still under warranty.
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