Hello, I am attempting to scan an important document and the printer keeps saying "set the document on the platen glass" the document is there but it keeps saying the message

1. Place a document face-down on the platen glass.
   
   (Memo)
   Place a scanning side facing down on the platen glass.
   Align a document with the arrow (the alignment mark), which is at the bottom right corner of the platen glass.
   
   
2. Launch MP Navigator.
   
1. On the Windows desktop, double-click the 'MP Navigator 2.0' icon.
   
2. Alternatively, in the Windows taskbar, click 'Start', click '(All) Programs', 'Canon Utilities', 'MP Navigator 2.0' folder, then 'MP Navigator 2.0' icon.
   
   
3. Click 'Scan Photo/Document'.
   The Scan Photo/Document window will be displayed.

Open the Applications folder on the hard disk on which MP Navigator is installed, then open the Canon Utilities folder and double-click the MP Navigator 3.0 icon. MP Navigator opens.
2. Point to Scan/Import and click 'Photos/Documents (Platen)'.

3. Place the document face-down on the platen glass, and select 'Document Type'.
How to place the document and Document Type depends on the document to be scanned.

How to place the document
Allow 3/8 inches (1 cm) or more space between the edges of the platen glass and the document.
Align a corner of the document with the corner at the arrow of the platen.

• When you select Color Photo or Black and White Photo, the position or size of the image may not be scanned correctly if you do not leave 3/8 inches (1 cm) or more space between the edges of the platen glass and the document.
  
• When you select Color Photo or Black and White Photo, the position or size of the image may not be scanned correctly depending on the document. In such a case, select Document Size such as A4 or Letter according to the document to be scanned.
  
• When you select Magazine(Color), the Descreen function will be enabled and scanning takes longer than usual. To reset the Descreen function, disable Descreen in the Scan Settings dialog box.

4. Click 'Specify'... and set the preferences as required.
The Scan Settings Dialog Box opens. Specify the Document Size and Scanning Resolution.

• When Document Size is Auto Detect or Auto Detect(Multiple Documents), the position or size of the image may not be scanned correctly depending on the document. In such a case, select Document Size, such as A4 or Letter according to the document to be scanned.

5. Click 'Scan'.
Scanning will begin.
When the document has been scanned, the scanned image is displayed in the Thumbnail List area.

Have you cleaned the small, narrow glass window leftmost of the platen? It is directly above the scanning bar's "home" position, and that's where the document is scanned, while it's fed by the feeder, passing over the bar (the paper moves, as oposed to platen scanning, when the bar is moving and document remains still).

im sorry???

for my analyzation on your problem...

maybe this is the problem...

your are scanning a photo???not documment??
try to scan photo in your scanner menu make sure scan photo is the one you will choose not scan document...some scanners have that options...

i hope it helps..rate me..

a) try cleaning the glass with windex or vinegar
b) make sure the calibration strip (if there is one) is not covered
c) make sure the cariage is not lkocked (most scanners have a lock fro transport
d) remove and re-install the software

Scanning using the Operation Panel 1. Place the document face-down on the platen glass.
2. Press the [Scan] button on the machine.
MP Navigator starts on the connected computer. You can scan in documents placed on the platen glass using MP Navigator.

open the front cover on the printer ,
u should see a glass ,
place the document/picture , that u r lookin to scan face down ,
then , make sure the little display on the printer says : scan mode 
or should have scan button . 

hit the start or the scan button to start the process ., (ensure u hav the correct printer drivers installed on ur computer ..


for further help ., reply to me . 
gooday .

Place photo on glass platen, then got to START
Start button, Canon Utilities, Solution Menu, Scan/import, photo/platen, then press big green button.
THen have fun scanning it is fantastic

First you should have installed the scanner in the computer using the cd comes with the scanner.

1. Confirm that the printer is powered on and press the <Open> button. (The paper output tray will open.)
   
   
   
   
2. Load paper in the auto sheet feeder or the cassette in the portrait orientation.
   
   
3. Lift the document cover and set a document on the platen glass.
   
   
   MEMO:
   
   - Regardless of the document size, set it in the landscape orientation.
   
   - Place the copying face down on the platen glass.
   
   - Align the document with the alignment mark (shown as the arrow) on the lower right corner of the platen glass.
   
   
   Note: The machine cannot scan the area approximately 3 mm from the front and right edges of the platen glass.
   
   
   
   
   < 1 > Alignment Mark
   
   
4. Close the document cover gently.
   
   
5. Confirm that the printer is in Copy mode. If the printer is not in Copy mode, press the <COPY> button to switch into Copy mode.
   
   
6. Check the copy settings, following the procedures below carefully.
   
   
   
   
   < 1 > Check the paper size and media type.
   
   
   < 2 > Use the up / down cursor button to specify the number of copies.
   
   
   < 3 > Use the right / left cursor button to adjust the intensity.
   
   
   Memo: Pressing the right cursor button increases the intensity. Pressing the left cursor button decreases the intensity.
   
   
7. Press the <Color> button for color copying, or the <Black> button for black & white copying. (The printer starts copying.)
   
   
   Note: To cancel copying, press the <Stop/Reset> button.
   

Receive Mode Setting
On the operation panel, press the following buttons to select the appropriate receive mode.

1. Press <Fax>.
   
   
2. Press <Menu>.
   
   
3. Press the right or left arrow button to select [Receive mode set], then press <OK>.
   
   
4. Press the right or left arrow button to select the receive mode that best suits your needs, then press <OK>.
   
   
   FAX ONLY MODE: When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only.
   
   MANUAL MODE: When you receive mainly voice calls and sometimes faxes, or want to receive faxes manually.
   ANS MACHINE MODE: When you want to receive voice messages on your answering machine and receive faxes automatically.
   FAX/TEL AUTO SW: When you want to receive faxes automatically as well as voice calls.
   DRPD: When you have subscribed to a DRPD service with your telephone company.
   
   
5. Press <Stop/Reset> repeatedly to return to fax standby mode.

Sending Methods

• Memory sending
• Manual sending

Sending From Your Machine (Memory Sending)

1. Load the document on the Platen Glass or the ADF.
   
   
   Sending from the platen
   
   Important: When sending a double-sided document, set the document on the Platen Glass. You cannot scan double-sided documents from the ADF.
   
   
   
   
   
   Sending from the ADF
   
   *MP830 shown
   
   
2. Press <FAX>.
   
   
3. Adjust the settings for your document as necessary.
   
   
4. Dial the recipient's number using the numeric keys or speed dialing.
   
   
5. Press <Color> for color sending, or <Black> for black & white sending.
   
   
   • When the document was loaded on the Platen Glass:
     
     
     1. When the following message is displayed, load the next page on the Platen Glass.
        
        
        
        If you have only one sheet to scan, press <OK>..
        
     2. Press <Color> to send in color, or <Black> to send in black and white.
        
        IMPORTANT: If you do not press the same button you pressed in step 5, the machine does not start scanning.
        
     3. Repeat steps 5a and 5b to scan in all pages of the document.
        
     4. Press <OK>.
        
        
   • When the document was loaded in the ADF:
     
     The machine starts sending automatically after the document is scanned in.
     
     Note: Color sending is available only when the recipient's fax machine supports color faxing.
     

• To cancel sending before sending a fax, press <Stop/Reset>.
• To cancel memory sending while sending a fax, follow any instructions on the LCD after pressing <Stop/Reset>.
• If the document remains in the ADF after pressing <Stop/Reset> during sending a fax, press <OK>. The remaining document is automatically fed out.
  
  

Sending From Your Machine (Manual Sending)
Use manual sending when you want to talk to the recipient before sending a document, or if the recipient does not have a fax machine that can receive automatically.
Caution:

• With manual sending, you cannot use the Platen Glass to send documents.
• You will need to connect a telephone to your machine if you want to talk to the recipient before sending a document.

Follow this procedure:

1. Connect a telephone to your machine if you want to talk to the recipient before sending a document
   
   
2. Load the document in the ADF.
   
   
   
   
   
   Sending from the ADF
   
   
3. Press <FAX>.
   
   
4. Adjust the settings for your document as necessary.
   
   
5. You can lift the handset if one is connected to the machine.
   
   
6. Dial the recipient's number using the numeric keys or coded speed dialing.
   
   
7. Talk through the handset to the recipient. (If you hear a high-pitched signal instead of the
   recipient's voice, go to step 9.)
   
   
8. Ask the recipient to set recipient's fax machine to receive faxes.
   
   
9. When you hear a high-pitched signal, press <Color> for color sending, or <Black> for black & white sending. Then hang up the handset.