Dyson DC 17 Asthma allergy Vacuum

Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

https://www.thinkcrucial.com/search?type=product&q=dc40

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

You may download the user manual for your Dyson DC17 Asthma & Allergy model from the link below;

http://media.dyson.com/downloads/us/floorcare/manuals/dc17_opmanual_usa.pdf
If you found my answer helpful, please be sure to click the 4 thumbs up icons in the top right hand corner of my answer. .

Hi there,

I'm sorry to hear you're having difficulties with your DC17. If you haven't already got in contact with us directly, I'd encourage you to do so. One of our experts will be happy to provide the assistance you need. You can call us free on 1866MYDYSON - or if you email your details to [email protected], someone will be in contact as soon as possible. We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Hi there,

Sorry to hear you're experiencing a problem with your DC17. You might find it helpful to follow these simple steps:

http://www.dyson.com/support/help.asp?article=955&product=DC17-ANIMAL

This should resolve your issue. However, if you're still having difficulties, please get in touch with us, free, on 1866MYDYSON. We can run through some checks over the phone and provide you with the assistance you need.

Kind regards,

Jack
Dyson Customer Service

The cog belt is probably not aligned with the motor gear. Watch this video and follow its instructions closely.

Greetings from GoVacuum,

You may download the user manual for your Dyson DC17 Asthma & Allergy model from the link below;

http://media.dyson.com/downloads/us/floorcare/manuals/dc17_opmanual_usa.pdf
If you found my answer helpful, please be sure to click the 4 thumbs up icons in the top right hand corner of my answer.

Thank you so much, if you have any other questions about your Dyson feel free to send me an email, [email protected]


Chris Jones
GoVacuum.com

There is likely a blockage in the pipe. Try pushing something through taking care not to perforate the pipe.

The belt will stop itself from spinning if you accidentally picked up a shoestring or vacuumed the edged of a carpet and the carpet
got caught. To have the brush spinning again, simply step on the front of the machine, pull back the handle, turn the machine on with
the red power button and press the gray button next to the red button - that's the ON/OFF button for the brushbar. If it doesn't spin,
press and hold the button down for 10 seconds. If it still doesn't work, call the Dyson helpline, they'll have you open up the cleaner
and inspect the belt and brushbar motor and if all else fails, they'll refer you to a local repair dealer in your area to fix it.

Did you verify that the switch did not get moved to BARE FLOOR rather than CARPET. If it is not on CARPET the brush will not spin.

http://geeksquad.fixya.com/ThreadView.aspx?prdid=0&thid=678083
Generic problem for all Vacuums
Hi, I have an Electrolux Ambassador
Posted by greenforest on Jun 17, 2008
Hi, I have an Electrolux Ambassador and the other day I was vacuuming a fringe carpet and the fringe made the Electrolux stop (has happened before) and when I pressed the reset button, the motor is on but the wheel does not spin. Any suggestions?

Hello,
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. There are 2 possibilities that could be happening. Either the belt is broken of which you can replace the belt @ least one a year for proper maintenance or there may be a reset for the vacuum in case you get something caught in the brushroll section of the vacuum. Check both of those items and it should work unless you have a motor burn out – if you did there would be a burning smell. Feel free to contact your local vacuum cleaner dealer in your area.
So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.
http://electrolux.com/ Customer Service 1-800-896-9756
Electrolux Home Care Products – North America
P.O. Box 3900 Peoria, IL 61612
Thanks, Don the Vac Man
Go Ahead. Use Us.