Some how your phone was reset or had the tone turned off. Just follow the below guide and your audio should come back on. I would do a soft reset (turn off the handset, remove the battery then reinsert) before performing the instructions.
Tone settings
To select a ringing tone for voice calls, select Tones >
Ringing tone.
To select a ringing tone for video calls, select Tones > Video
call tone.
To set the ringing type, select Tones > Ringing type. You
can also set the device to sound a ringing tone that is a
combination of the spoken name of the caller and the
selected ringing tone, when someone from your contacts list
calls you. Select Tones > Say caller's name.
To set the volume level of the ringing tone, select Tones >
Ringing volume.
To set the various alert tones, select Tones > Message alert
tone, E-mail alert tone, Calendar alarm tone, or Clock
alarm tone.
To set the device to vibrate when you receive a call, select
Tones > Vibrating alert.
To set the volume level of the device keypad tones, select
Tones > Keypad tones.
I have included a link to download your user manual if needed, it comes as a PDF file so you need to have adobe PDF down loader
http://nds1.nokia.com/phones/files/guides/Nokia_E63-1_UG_en.pdf
didnt solve the problem
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Adjusting the Ringer, Earpiece and Speaker Volume
Adjusting the Ringer Volume
You can choose from four ringer volume settings (off, low, medium, and high) separately on each handset or the base.
With the phone in standby, press or on the handset or VOLUME or VOLUME on the base. The handset or base sounds the ringer at that level.
Use on the handset or VOLUME on the base to make the ringer volume louder. Use on the handset or VOLUME on the base to make it softer or turn it completely off.
When you hear the ringer volume level you want to use, stop pressing keys.
The handset or base will use the new ringer volume starting with the next incoming call.
Note: If you set the ringer volume to Off, the handset or base won't ring. Other handsets or base will ring according
to their individual settings.
Muting the Ringer (One call only)
While the phone is ringing, press /Mute or END on the handset or on the base to mute the ringer
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