Everytime I change the cyan cartridge I get a message that cartridge is missing or damaged. In the past I've tried everything from the solution center and manual and problem has gone away even though I can't figure out what corrected the problem. This time the message just keeps cycling through

Hi, do note that even if you are printing in black, the printer requires that you have installed functioning cyan (blueish), magenta (reddish) and yellow cartridges as well.

Oops, You really have to print, selected black, till all Cyan ink is gone. This could take a while. Cleaning the head, won't solve anything.
If you really want to clean the ink out of the head and everything, you need special cleaning fluid. Refill shops do have this fluid. You should bring some cleaning fluid in the tube under the black cartridge, in the tube where the ink is going in. If you have a syringe you could try to gently press some fluid through the tube. Not to strong. could damage the head.
After placing back the black cartridge, select clean the head and let the printer do some black and withe print jobs, till the cyan is gone.

OK now this might seem bizarre, but did you go ahead and click the "Black Only" print option?

I have a C6180. Just installed all new cartridges. Tried to print and got the message that Cyan is empty. Tried all sorts of things. Then out of frustration clicked the Black Onl option. Document came out printed in color! Double checked with a picture that has lots of cyan colors. It all printed too! Go figure.

These would be my recommendations, based on problems I've had with a similar printer:

1) Open the printer and pull the cyan cartridge back out.

2) Check the bottom of the cartridge to make sure there aren't any scraps of plastic or other material that might be preventing the printer from recognizing it.

3) Check inside the ink well (where the cartridge goes) to make sure nothing's stuck down in there that might be preventing the connection. Be careful and use a flashlight so that you don't accidentally break anything else (I've done that before).

4) If all of that is clear, re-insert the ink cartridge and push down (not too hard, but firmly) until it clicks into place.

5) If none of that works, the leads on the cartridge might have been damaged, or it might just be defective. You'll probably need a replacement toner cartridge at that point.

Hope that helps!

http://h10032.www1.hp.com/ctg/Manual/c00485555.pdf

Insert the old cartridge, if the message goes away the new cartridges printed circuit is defective.

Hi armaskopljak:
You have replaced the toner cartridge but you still have to replace the imaging unit which is the drom that the toner cartridge attaches to.
Toner Cartridge OK, Low, Empty When 15,000
(high-capacity cartridge) or
7,500 (standard-capacity
cartridge) pages are
printed (5% print density).
Imaging Units At/Near end-of-life When 30,000 pages are
printed out or when the
pixel counts are
exceeded.
A fuse in the new
imaging unit will blow
upon installation,
resetting the counter.
Verify color calibration. Clean lenses.

Xerox Part Numbers

Toner Cartridges:
Standard Capacity Yellow 016-1975-00
Standard Capacity Magenta 016-1974-00
‘ Standard Capacity Cyan 016-1973-00
Standard Capacity Black 016-1976-00
High Capacity Yellow 016-1979-00
High Capacity Magenta 016-1978-00
High Capacity Cyan 016-1977-00
High Capacity Black 016-1980-00

Imaging Units
Cyan 016-1993-00
Magenta 016-1994-00
Yellow 016-1995-00
Black 016-1996-00
Hope this helps

hi!!! in that kind of problem maybe the sensor of the cartridge was damage thats why the sensor cannot detect when you install the cartridge. Try another cartridge or maybe try the to re-install old one if the printer detect the old cartridge that means the new cartridge was defective. Thanks

Normal 0 Could have a corrupt driver.
Disconnect the printer or at least be sure it is turned off. I'd do both and when the CD software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

Take all carts out of the machine. Have a look into the cart holder. Is there ink swapping beneath the white plastic? (You might shake the machine ;-)

If yes, the cart holder leaks and needs replacement.

If not (your lucky!) it could be that the automatic cleaning procedure which starts when a cart is changed has soaked the carts empty.

Do set machine with date and time and NEVER unplug NOR use a power switch which breaks the power supply.

Do use constant power and switch off machine by pressing stand-by-fax-button!

Everytime when machine comes to (new) power contact it runs an extensive ink cleaning procedure. thats why your carts are always near empty....
The stand-by will prevent this and machine does some cleaning procedures which consumes only a few drops(!) of ink!


The display asks you if you have changed the carts. Do answer this question by pressing 1 for YES or 2 for NO.
This will reset the built-in inkcountermanagement to the correct settings