The milk doesnt heat up or froth but the button flashes red

you should contact a producing company noted in OM.

Sounds like overheat protection.

I got mine today exact same thing happens... only blue does not warm AT ALL

Contact Amazon and tell them of the fault, ask for a warranty replacement or a refund.

Means you are not heating your milk, the frothing milk will be cold (for iced drinks) because you have held the button down longer than normal. Usually it takes 5 Seconds for the blue light to go on. try turning it on or pushing the button faster, It should turn on red, for heated and frothed milk.

the frother should have come wit two attachments a coiled one and a paddle the coil one is for frothing fill frother to bottom mark or slightly lower.hope this helps let me know how you went

Press the and hold the button for 5sec or longer until the light turns blue. That will get you cold froth.

they make one that has the option of frothing milk hot or cold. Blue light is cold. Red light is hot. The red light will always heat the milk. To get to the blue light, you need to hit the button twice.( First will go to red)

First, check to see if it will pump out steam without a ton of water. If it doesn't, don't use it.

Now, skim milk is terrible for it, the bubbles are too dry and flavorless. Use 2% milk or half-and-half. It should be cold (very cold). I put mine in the freezer in a steel frothing container for 5-10 minutes before use. Just barely submerge the wand (about .25") and turn on the pressure. It should sound like tearing paper (not like blowing bubbles through a straw). Do this until volume increases to around double (if you have a frothing thermometer, it should be around 100 degrees F). Now submerge the wand farther and tilt the cup to create swirling (this is called stretching & sweetens the milk). This should be done until the temperature is around 140-160 degrees F. Done.

If your machine is no good for steam, there's another way: Put milk into a steel cooking pot (I use a saucier for large groups) and put it in the freezer. When very cold (ice forming) put on stove. Whisk briskly while heating up on medium-high. It will create fine foam & stretch the milk at the same time. The bubbles will start big, but become finer as time goes by. I test by stocking my finger in & going until it feels nearly scalding & remove from heat. Just use a ladle for he milk & a spoon for the foam.

Try descaling, if the element is covered with scale it wont produce enough heat and pressure.

The machine is Krups, and therefore should be covered with one year warranty. Call the number listed on the user manual, or find contact from websites below:

Coffee & Espresso Machines - Small Domestic Appliances - Krups

Home - Krups UK