I have a Kindle DX Graphite which will not connect to the 3G network here in South Africa despite having done so until 3 days ago. I have reset the Kindle in every way possible. I have the latest software updates and do not want to send my Kindle back to Amazon unless its absolutely necessary. With an earlier kindle I was given a solution to connect to a local cellular provider, do we have a solution like this for the DXG?

Question 1

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How do i update the software ?i thought i had done so 3 months ago - but apparently not

Depends on how old it is. For more recent Kindles follow link for your device on this page: Fire Kindle Software Updates
If you have a pre-2013 machine and missed the 3/22 deadline you can do a manual update, following the instructions here: Missed the Kindle update deadline Here how to update manually

I’m happy to help further over the phone at https://www.6ya.com/expert/donald_f2ed37026a3ac881

Mar 25, 2016 • Amazon Kindle Paperwhite 3G

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I need a new battery for my kindle 3g wi-fi

http://www.amazon.com/Amazon-Kindle-Graphite-1900mAh-Battery/dp/B005YNT44Q

Mar 21, 2016 • Amazon Kindle 3G

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How do i change my passcode on a kindle e book reader

Did you forget the password used to unlock your Kindle? If so, you'll need to reset the device to gain access. By resetting, your Kindle will be restored to factory defaults, which means your registration information and content will be removed, and all settings will return to the defaults.

To reset a Kindle Fire 1st Generation:
1. From the lock screen, slide the Unlock Bar from right to left
2. Use the keypad to enter characters into the password/PIN field four times
3. You'll be prompted to reset your Kindle Fire. Tap "Ok reset"

To reset all other Kindle Fire models:
1. From the lock screen, slide the Unlock Bar from right to left
2. Use the keypad to enter characters into the password/PIN field five times.
3. When prompted to reset your Kindle Fire, tap "Reset"

To reset a Kindle 2nd Generation, Kindle Keyboard, or Kindle DX:
1. Slide and release the power switch to turn on the device or exit sleep mode
2. Enter "resetmykindle" in the password field and press the enter key on the key pad
3. Wait several minutes while your Kindle restarts

To reset a Kindle (5-way controller):
1. Press and release the power button to turn on the device or exit sleep mode
2. Select the keyboard key once on the password screen and enter "resetmykindle" in the password field, then select "Enter"

To reset a Kindle Touch or Kindle Paperwhite:
1. Press and release the power button to turn on the device or exit sleep mode
2. Tap the password field to bring up the onscreen keyboard
3. Enter "111222777" and select "OK"

If you don't remember your Parental Controls password, you can deregister your device instead of resetting, as long as you're connected to a wireless network. You'll need to redownload your content, but items that were transferred via USB will be kept. Here's what to do:

1. Visit the Manage Your Content and Devices (www.amazon.com/manageyourkindle) page on your computer
2. Select the "Manage Your Devices" link
3. Select "Deregister" to deregister your device from your account
Sync your Kindle, then register again.

If you need help with your Wi-Fi password, please contact your Internet Service Provider or router manufacturer.

Mar 04, 2015 • Amazon Kindle Dx, Free 3g, 9.7" E Ink...

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I have forgotten my password and have tried kindle support

My daughter forgot hers as well and Kindle support is the only place to get the right support regarding your specific model and directions for resetting your device.

Did you forget the password used to unlock your Kindle? If so, you'll need to reset the device to gain access. By resetting, your Kindle will be restored to factory defaults, which means your registration information and content will be removed, and all settings will return to the defaults.

To reset a Kindle Fire 1st Generation:
1. From the lock screen, slide the Unlock Bar from right to left
2. Use the keypad to enter characters into the password/PIN field four times
3. You'll be prompted to reset your Kindle Fire. Tap "Ok reset"

To reset all other Kindle Fire models:
1. From the lock screen, slide the Unlock Bar from right to left
2. Use the keypad to enter characters into the password/PIN field five times.
3. When prompted to reset your Kindle Fire, tap "Reset"

To reset a Kindle 2nd Generation, Kindle Keyboard, or Kindle DX:
1. Slide and release the power switch to turn on the device or exit sleep mode
2. Enter "resetmykindle" in the password field and press the enter key on the key pad
3. Wait several minutes while your Kindle restarts

To reset a Kindle (5-way controller):
1. Press and release the power button to turn on the device or exit sleep mode
2. Select the keyboard key once on the password screen and enter "resetmykindle" in the password field, then select "Enter"

To reset a Kindle Touch or Kindle Paperwhite:
1. Press and release the power button to turn on the device or exit sleep mode
2. Tap the password field to bring up the onscreen keyboard
3. Enter "111222777" and select "OK"

If you don't remember your Parental Controls password, you can deregister your device instead of resetting, as long as you're connected to a wireless network. You'll need to redownload your content, but items that were transferred via USB will be kept. Here's what to do:

1. Visit the Manage Your Content and Devices (www.amazon.com/manageyourkindle) page on your computer
2. Select the "Manage Your Devices" link
3. Select "Deregister" to deregister your device from your account
Sync your Kindle, then register again.

If you need help with your Wi-Fi password, please contact your Internet Service Provider or router manufacturer.

Feb 28, 2015 • Amazon Kindle Touch Screen Wi-fi 3g W/...

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Downloading books

If you have the 3G model of Kindle then you can download books using 3G which is like you would use with a mobile phone.

If you don't have 3G then you will need to connect to a WiFi network in order to download books directly to the Kindle. See the Connecting With WiFi Guide for details of how to do so.

You can also transfer books directly from your PC to your Kindle using a USB lead - see the video guide on how to do this.

Dec 26, 2011 • Amazon Kindle 3G

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I have the kindle 3.0.2, I have wifi but i dont have 3g i will like to know how i get get 3g on my kindle ?

First of all there are two types of kindle, the kindle 3g + WIFI and the Kindle WIFI. If you bought the kindle WIFI you will be unable to connect to a 3g network. If you bought a 3g model you can access 3g internet by pressing the 'menu' button and then using the 5-way to navigate to 'turn on wireless'. Once wireless is on you can access your browser by clicking menu, scrolling to experimental and then selecting Web Browser
Cheers Sine Wave

Feb 19, 2011 • Amazon Kindle 3G

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My kindle will not connect to my household wifi network since Ireturned from the USA by air. My notebook and blackbaeerry were similarly affectes. is there something in airport security that could affect...

Your Kindle Wi-Fi often needs not the wireless network "name" that you see pop up, but the wireless network ID that's a series of letters and numbers. Go into your wireless network utility program on your PC and find the network ID, then enter that instead of the network name on your Kindle, then enter the password.

Feb 14, 2011 • Amazon Kindle 3G

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I do not have wireless at home. Received the 3g version of kindle for christmas. It worked all this time. Today, it will not connect. Sees all sorts of wireless connections which are all password...

You are mixing up two things: 3G and Wi-Fi.

3G is a mobile phone data service, supported by selected Kindle devices. Your Kindle 3 3G has a SIM card built inside, just like the fingernail-size chips you put into a mobile phone. Amazon set up contracts with phone service providers in many countries so you can use it to download books to your Kindle at no extra costs for you other than the higher price of Kindle 3 3G compared to the non-3G version. You do not need any extra hardware for this to work, and it will work in most places of the world. This is the guarantee you were promised.

Wi-Fi is a wireless communication standard all Kindle devices support. While most hotels, airports and some restaurants provide free Wi-Fi access for guests, you need your own WLAN router at your home, and pay for your own broadband internet service. The "all sorts of wireless connections which are all password protected" belong to your neighbors and they are password protected so that nobody can take a free ride on the service they pay for.

You can tell the connection status of your Kindle from symbols in in the status bar, at the top right of the screen:

If it shows "OFF", wireless connectivity is deactivated and you cannot access the internet from your Kindle, or download books.
If it shows "Wi-Fi", the Kindle is connected to a Wi-Fi network. The five bars right of the symbol represent the connection's signal strength, the more bars are black, the better.
If it shows "3G", you are connected via 3G mobile data service. The bars right of this symbol refer to mobile phone service signal strength, much like a mobile phone would show you.

If you do not have internet connection with wireless LAN at home, you need to set up your Kindle to use the 3G service. This is the default setting when the device is delivered to you, and I believe it worked until you or somebody else inadvertently changed the configuration.
Follow this step-by-step procedure:

Switch on your Kindle.
Press the "Home" button.
Check the status bar. Does it show the "3G" symbol? If yes, how about signal strength? If you are somehow blocked from mobile phone antennas in your area, signal strength will be low and the Kindle will not have internet access. Move around and see if it becomes better.
Does it show the "OFF" symbol? If yes, press the "Menu" button. A menu of commands should open. Use the four-way button just below "Menu" to underline the top-most option "Turn Wireless On" and press the center of the four-way. The menu list will close, and after a moment Kindle will try to connect to the internet.
Does it show the "Wi-Fi" symbol? If yes, I assume you accidentally connected to a neighbor's Wi-Fi network and its firewall protected, or is too far away to use it. In this case, press the "Menu" button to open the command menu. Use the four-way button just below "Menu" to underline "Settings", second option from the bottom, and press the center of of the four-way. The settings menu will open. Use the four-way button to navigate down to "Wi-Fi Settings" (the text "view" must be underlined) and press the center of the four-way. The list of Wi-Fi networks open. Navigate down using the four-way to any network with the text "forget" on it and press the center of the four-way.

Please let me know if you encounter problems in following these instructions, and I'll try to assist you further.

Jan 08, 2011 • Amazon Kindle 3G

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1answer

How do i know my kindle is 3g

Switch on the Kindle, press "Home", "Menu", select "Settings" from the list using the four-way and press the center of the four way.

At the bottom of the Settings page, you'll see a line "Network Capability". For Kindle 3 3G it will display "Wi-Fi and 3G", for the non-3G version just "Wi-Fi".

Jan 08, 2011 • Amazon Kindle 3G

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3answers

My kindle will not connect tot he wireless in a 3g area

Hi! I'm not sure if you're still in need of a solution but I'm currently going through the same issue. My Kindle 2 has not connected to Whispernet for over a week. I've been back and forth with Customer Service (1-866-321-8851 or 1-206-266-0927 if you're calling from outside the U.S) and after an exhaustive search for any possible answer, they told me it was a network connectivity issue and forwarded a service note to AT&T/Sprint, and promised to notify me as soon as possible. I'm still waiting to hear from them. Yesterday my Kindle connected to Whispernet for all of three minutes (just long enough to download a book I bought over a week ago) and now nothing. I've even tried switching wireless networks in range (go to settings, hit menu, type 311 - select different wireless networks) but to no avail. So basically, the best thing you can do after you have tried a soft/hard reset, a fully charged battery and toggling wireless off and on is to call tech support. Do you happen to be in Orange County, New York? If you are, maybe it's a malfunctioning cell tower. Hope this helps!

Apr 13, 2010 • Amazon Kindle Wireless Reading Device

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Hello Bassett,

If there is no problem in your Kindle then you have to contact the local cellular operator.

They will solve the 3G connectivity problem you are facing.

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1. No WiFi on Kindle DX - the only way you can connect to internet from your Kindle DX graphite is via 3G whispernet service. You cannot use the WiFi which has a better speed. While with Kindle 3 you can choose if you like to use WiFi or 3G, depended on speed.

2. Limited website access for some country - the only way you can connect to internet is to connect via 3G whispernet service. It's not bad if you are living in the U.S.But for some other country, 3G whispernet has been limited to use only for access to Amazon. You cannot use your Kindle DX graphite free 3G to access some other website. And also you don't have WiFi connection to connect to internet. So it's kind of funny that you have to pay for 3G but use it for only connection to Amazon and buy ebooks. You can fix this problem by edit your country in your profile to the U.S. But I think it's not the right way to do it. While with the 3G you can access 3G to any website as you like even you are in the same country that DX graphite is limited.

When purchase Kindle DX make sure that you choose the 3G global wireless model. 3G model allowed you to use your Kindle DX all around the world. and great news is you can use 3G in your country :

Anonymous Apr 15, 2011

How to reset a Kindle because it is locked up, unresponsive, or having other problems

Sometimes your Kindle ebook reader will lock up, stop responding, or seems like it doesn't work. Most of the time, resetting the Kindle will fix the issue. This article will show you how to reset it.

how to reset it.

Instructions

Determine if you have a Kindle 1, or a Kindle 2/Kindle DX. To do this, just check the back of the Kindle for a model number. If it says D00111 then it is a Kindle 1. If it says has a different model number then you have a Kindle 2/Kindle DX.

If you have a Kindle 2/Kindle DX then slide the power switch, and hold it there for 20 seconds. The Kindle should reboot, and hopefully the issue will be fixed.

If you have a Kindle 1, then there is just a little more work involved. Turn the Kindle over, and slide the battery cover off. Sometimes it may take some firm pressure to get it off. Then, near the battery, look for a small hole. Inside that hole, there's a small button. Using a paper clip, or other pointy object, press that button. The Kindle should reboot now.

If that doesn't fix the issue that you are having, then it's likely that there's a hardware problem with the Kindle. In that case, just contact Amazon at the number below, and they will give you instructions on how to get the Kindle repaired:
Anonymous Apr 15, 2011

You can work out which kindle you have by looking at first part of the serial number and the list below:

B001 = Kindle 1

B002 = Kindle 2 U.S. (Sprint)

B003 = Kindle 2 International (AT&T)

B004 = Kindle DX U.S.

B005 = Kindle DX International

B006 = Kindle 3 3G + WiFi Graphite/White (U.S. and Canada)

B008 = Kindle 3 WiFi

B009 = Kindle DX Graphite

B00A = Kindle 3 3G + WiFi Graphite (Europe)

[edit] Soft Reset The Amazon Kindle 3

Slide the power button to the right and hold it for 15 seconds. Release it when the screen turns white.
[edit] Alternative Reset The Amazon Kindle 3

1. Slide the power button and hold it for 30 sec.
2. Release and wait for 20 sec until the screen begins to flash.
3. As soon as it does, plug in the power and keep it connected for 2 hours.

[edit] Return the Amazon Kindle 3 to Factory Defaults

1. From the Home screen, press Menu.
2. Select Settings.
3. Press Menu.
4. Select Reset to Factory Defaults.

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How do i update the software ?i thought i had done so 3 months ago - but apparently not

I need a new battery for my kindle 3g wi-fi

How do i change my passcode on a kindle e book reader

I have forgotten my password and have tried kindle support

Downloading books

I have the kindle 3.0.2, I have wifi but i dont have 3g i will like to know how i get get 3g on my kindle ?

My kindle will not connect to my household wifi network since Ireturned from the USA by air. My notebook and blackbaeerry were similarly affectes. is there something in airport security that could affect...

I do not have wireless at home. Received the 3g version of kindle for christmas. It worked all this time. Today, it will not connect. Sees all sorts of wireless connections which are all password...

How do i know my kindle is 3g

My kindle will not connect tot he wireless in a 3g area

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Kindle DX

How do i update the software ?i thought i had done so 3 months ago - but apparently not

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How do i update the software ?i thought i had done so 3 months ago - but apparently not

I need a new battery for my kindle 3g wi-fi

How do i change my passcode on a kindle e book reader

I have forgotten my password and have tried kindle support

Downloading books

I have the kindle 3.0.2, I have wifi but i dont have 3g i will like to know how i get get 3g on my kindle ?

My kindle will not connect to my household wifi network since Ireturned from the USA by air. My notebook and blackbaeerry were similarly affectes. is there something in airport security that could affect...

I do not have wireless at home. Received the 3g version of kindle for christmas. It worked all this time. Today, it will not connect. Sees all sorts of wireless connections which are all password...

How do i know my kindle is 3g

My kindle will not connect tot he wireless in a 3g area

Not finding what you are looking for?

Kindle DX

How do i update the software ?i thought i had done so 3 months ago - but apparently not

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