Hi,
First step is to know the version ( system type ) of your PC.
Click on START button
Right click on Computer and left Click on Properties
From
the New Window Check for System Type : It will be mentioned as 32 bit
operating system or 64 bit operating system. ( Remember this )
I assume you have not installed the complete software for your Printer.
Click on the link below to download the drivers for Vista O/s for the printer.
When the page is open - Choose the Operating system and click on Next Button.
Click on Drivers and Product installation option and click on HP Full Feature Software and Drivers
Click on Download button on top and click SAVE ( Remember the location you save the file )
You need to run the downloaded software.
Disconnect the USB Cable from printer before you start the installation as the screen will prompt you when you connect it.
Download Drivers
Hope this is helpful and will help you in installing the printer software and able to scan as well.
Thank you for contacting FixYa
Regards,
Ron
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