See when it comes to scanning problems with the printer ...The first thing to make sure scanning problems don't occur when scanning...... is to have the software for the printer....cause the software is for the scanning feature of the printer... . and the other thing to do is download the scanning utility for the printer ....its found on the company's website under the title drivers and support or drivers and software......Just click on the title and enter the full name (that includes the numbers after the name)of your laptop, printer or any hp product that needs a driver for the pc..... get the right scanning utility for the printer and you will fix the problem...
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