I purchased a used Jura X9 for my basement bar, but the keys are all programmed different than the defaults in the manual. I know the serial RS-232 port gives access to re-programming the keys, but I don't have a service manual to give me the port speeds or commands. Does anyone know how to reprogram the keys, or alternately how to reset the X9 to factory defaults?

The user manuals are on every website , including Jura's. If the programming of the keys were in their I would not have asked. The X7 and X9 are unlike the Z5/6, where many key functions can be programmed from the front, and is documented in the user manual. I need the programming, or technical service manual, which I can't seem to find. The user manuals are on every website , including Jura's. If the programming of the keys were in their I would not have asked. The X7 and X9 are unlike the Z5/6, where many key functions can be programmed from the front, and is documented in the user manual. I need the programming, or technical service manual, which I can't seem to find.

Again, this is the same user guide/instruction manual I found the day I got the unit, and the same one the previous suggestion pointed me to. These DO NOT give the procedure to program the keys back to default, or any other configuration. I don't have any inclination to spend $200 to ship this back to Jura just to reprogram the keys. Someone must know how to do this. It is done during setup when purchased new during installation. Thanks,

Tim Again, this is the same user guide/instruction manual I found the day I got the unit, and the same one the previous suggestion pointed me to. These DO NOT give the procedure to program the keys back to default, or any other configuration. I don't have any inclination to spend $200 to ship this back to Jura just to reprogram the keys. Someone must know how to do this. It is done during setup when purchased new during installation. Thanks, Tim

Yes, I already know from the user guide that those are programmable from the front buttons, and I also know how to do all of those. What I need to know is how to get the top left dispense key back to the default "coffee," it is now "espresso," the top right key to the default "cappachino," it is now "left/right grinder," etc. I know this can be done, as it is changed from the manual now, but I don't know how as reprogramming these isn't in the user/instruction guide everyone has pointed me to, and I already had from the beginning. Thanks.

Tim Yes, I already know from the user guide that those are programmable from the front buttons, and I also know how to do all of those. What I need to know is how to get the top left dispense key back to the default "coffee," it is now "espresso," the top right key to the default "cappachino," it is now "left/right grinder," etc. I know this can be done, as it is changed from the manual now, but I don't know how as reprogramming these isn't in the user/instruction guide everyone has pointed me to, and I already had from the beginning. Thanks. Tim

The one page "technical datasheet" isn't a "technical service" manual, and only gives power and capacity data. The other is the same user guide everyone has pointed me to, and I had from the beginning. Someone must know how to do this, as my X9 has had the keys reprogrammed.

Thanks,

Tim The one page "technical datasheet" isn't a "technical service" manual, and only gives power and capacity data. The other is the same user guide everyone has pointed me to, and I had from the beginning. Someone must know how to do this, as my X9 has had the keys reprogrammed. Thanks, Tim

This is the manual I have had from day one, and the previous 4 posts suggested. I have read, and understand section 14 backwards and forward, and there is nothing in there to show how to get the keys back to where they are supposed to be by default, and where they are shown in the document. I know how to do everything in section 14, and elsewhere in that document. Reprogramming what the keys do is not in the user manual anywhere. Someone must have a technical service manual, as there are no Jura service locations within 200 miles from me. It doesn't make sense for me to have to send this out for service just to get the keys back to "normal." Thanks,

Tim This is the manual I have had from day one, and the previous 4 posts suggested. I have read, and understand section 14 backwards and forward, and there is nothing in there to show how to get the keys back to where they are supposed to be by default, and where they are shown in the document. I know how to do everything in section 14, and elsewhere in that document. Reprogramming what the keys do is not in the user manual anywhere. Someone must have a technical service manual, as there are no Jura service locations within 200 miles from me. It doesn't make sense for me to have to send this out for service just to get the keys back to "normal." Thanks, Tim

It is a Generation 2, A7 model. The link on the page you posted is the same user manual I already have, and is of no use in solving this problem.

Thanks,

Tim It is a Generation 2, A7 model. The link on the page you posted is the same user manual I already have, and is of no use in solving this problem. Thanks, Tim

Again, this is just the same instruction guide everyone else has pointed me to, but it doesn't have SERVICE information in it. With this instruction guide, which I have already read and understand, it DOES NOT instruct how to get the keys back to where they are by default. For example, the top right key in the manual is supposed to be "Cappachino" on my X9 Gen 2 A7 model. Instead it is programmed to "Left/Right Bin" Selection. Nowhere I can find in the manual is it shown how to move the keys back to their proper, default, arrangement. If you can find it in the manual you have pointed me to let me know. I am a computer engineer, so if anyone has details of how to connect the RS-232 terminal to the back port, and program it from there I can handle making that work.

Thanks,

Tim Again, this is just the same instruction guide everyone else has pointed me to, but it doesn't have SERVICE information in it. With this instruction guide, which I have already read and understand, it DOES NOT instruct how to get the keys back to where they are by default. For example, the top right key in the manual is supposed to be "Cappachino" on my X9 Gen 2 A7 model. Instead it is programmed to "Left/Right Bin" Selection. Nowhere I can find in the manual is it shown how to move the keys back to their proper, default, arrangement. If you can find it in the manual you have pointed me to let me know. I am a computer engineer, so if anyone has details of how to connect the RS-232 terminal to the back port, and program it from there I can handle making that work. Thanks, Tim

Are you sure you posted the link to the Service Manual, and not the Instruction Manual everyone has already sent me the link to? With the manual you linked to on page 15 I see:

The following settings can only be made by the JURA service technician:
Customised product programming. The standard products
can be replaced by:
2 espressi, 1 ristretto, 2 ristretti, small pot, macchiato, milky
coffee, hot water, steam, 2x
Grinder selection or rinse button (all buttons can be
arranged to preference)
Blocking products
Setting the filter capacity
Assigning code groups: Three code groups can be assigned.
The respective code groups correspond to different authorisations.
It can be defined, for example, that the programming
mode of the maintenance programmes is blocked by a code.

The procedure to do this is in the service manual, but not in the doc you provided the link. Also, I have the Jura X9 Generation 2, model A7, and not the Jura X9 Win.

Thanks,

Tim Are you sure you posted the link to the Service Manual, and not the Instruction Manual everyone has already sent me the link to? With the manual you linked to on page 15 I see: The following settings can only be made by the JURA service technician: Customised product programming. The standard products can be replaced by: 2 espressi, 1 ristretto, 2 ristretti, small pot, macchiato, milky coffee, hot water, steam, 2x Grinder selection or rinse button (all buttons can be arranged to preference) Blocking products Setting the filter capacity Assigning code groups: Three code groups can be assigned. The respective code groups correspond to different authorisations. It can be defined, for example, that the programming mode of the maintenance programmes is blocked by a code. The procedure to do this is in the service manual, but not in the doc you provided the link. Also, I have the Jura X9 Generation 2, model A7, and not the Jura X9 Win. Thanks, Tim

Are you sure you posted the link to the Service Manual, and not the Instruction Manual everyone has already sent me the link to? With the manual you linked to on page 15 I see: The following settings can only be made by the JURA service technician: Customised product programming. The standard products can be replaced by: 2 espressi, 1 ristretto, 2 ristretti, small pot, macchiato, milky coffee, hot water, steam, 2x Grinder selection or rinse button (all buttons can be arranged to preference) Blocking products Setting the filter capacity Assigning code groups: Three code groups can be assigned. The respective code groups correspond to different authorisations. It can be defined, for example, that the programming mode of the maintenance programmes is blocked by a code. The procedure to do this is in the service manual, but not in the doc you provided the link. Also, I have the Jura X9 Generation 2, model A7, and not the Jura X9 Win. Thanks, Tim Are you sure you posted the link to the Service Manual, and not the Instruction Manual everyone has already sent me the link to? With the manual you linked to on page 15 I see: The following settings can only be made by the JURA service technician: Customised product programming. The standard products can be replaced by: 2 espressi, 1 ristretto, 2 ristretti, small pot, macchiato, milky coffee, hot water, steam, 2x Grinder selection or rinse button (all buttons can be arranged to preference) Blocking products Setting the filter capacity Assigning code groups: Three code groups can be assigned. The respective code groups correspond to different authorisations. It can be defined, for example, that the programming mode of the maintenance programmes is blocked by a code. The procedure to do this is in the service manual, but not in the doc you provided the link. Also, I have the Jura X9 Generation 2, model A7, and not the Jura X9 Win. Thanks, Tim

All 9 previous answers give me links to the same document, WHICH DOESN'T have the procedure to reprogram the key positions back to normal. THIS IS NOT what I need. I need the SERVICE or TECHNICAL manual, not the instruction or user guide. All 9 previous answers give me links to the same document, WHICH DOESN'T have the procedure to reprogram the key positions back to normal. THIS IS NOT what I need. I need the SERVICE or TECHNICAL manual, not the instruction or user guide.

All 9 previous answers give me links to the same document, WHICH DOESN'T have the procedure to reprogram the key positions back to normal. THIS IS NOT what I need. I need the SERVICE or TECHNICAL manual, not the instruction or user guide. All 9 previous answers give me links to the same document, WHICH DOESN'T have the procedure to reprogram the key positions back to normal. THIS IS NOT what I need. I need the SERVICE or TECHNICAL manual, not the instruction or user guide.

None of these settings have anything to do with resetting the keys back to their default positions. None of these settings have anything to do with resetting the keys back to their default positions.

None of these settings have anything to do with resetting the keys back to their default positions. None of these settings have anything to do with resetting the keys back to their default positions.

There must be someone with the service manual. It doesn't seem right that I should have to take the risk of mailing a unit weighing 60 pounds across teh country to the Jura repair facility just to get the key positions set back to normal. There is nothing wrong, or broken, on the X9. I just need the procedure to reset the keys through, I'm guessing, the serial service port. Is there anyone who can help with this?

Thanks,

Tim There must be someone with the service manual. It doesn't seem right that I should have to take the risk of mailing a unit weighing 60 pounds across teh country to the Jura repair facility just to get the key positions set back to normal. There is nothing wrong, or broken, on the X9. I just need the procedure to reset the keys through, I'm guessing, the serial service port. Is there anyone who can help with this? Thanks, Tim

Again, this is the same instruction manual available directly from the Jura site, and on page 12 says: 22. Adjustments by the Jura service technician
The following adjustments/alterations can only be done by a
Jura service technician.
? Re-arrangement of the key occupancy of the coffee
products
? Alteration of the cycles in ?pot of coffee? draw-off
? Filter capacity

The re-arrangement of the keys procedure is what I still need. Please let me know if you do. Thanks.

Tim Again, this is the same instruction manual available directly from the Jura site, and on page 12 says: 22. Adjustments by the Jura service technician The following adjustments/alterations can only be done by a Jura service technician. ? Re-arrangement of the key occupancy of the coffee products ? Alteration of the cycles in ?pot of coffee? draw-off ? Filter capacity The re-arrangement of the keys procedure is what I still need. Please let me know if you do. Thanks. Tim

Nope, still the same instruction manual I have had since the beginning. This manual allows the adjustment of coffee strength, water, etc., but not what the keys dispense. 99% of the time I need just "Americano Coffee," and for some reason the previous owner wanted the keys to be everything except "Coffee." I just need my coffee. Thanks.

Tim Nope, still the same instruction manual I have had since the beginning. This manual allows the adjustment of coffee strength, water, etc., but not what the keys dispense. 99% of the time I need just "Americano Coffee," and for some reason the previous owner wanted the keys to be everything except "Coffee." I just need my coffee. Thanks. Tim

Nope, still the same instruction manual I have had since the beginning. This manual allows the adjustment of coffee strength, water, etc., but not what the keys dispense. 99% of the time I need just "Americano Coffee," and for some reason the previous owner wanted the keys to be everything except "Coffee." I just need my coffee. Thanks.

Tim Nope, still the same instruction manual I have had since the beginning. This manual allows the adjustment of coffee strength, water, etc., but not what the keys dispense. 99% of the time I need just "Americano Coffee," and for some reason the previous owner wanted the keys to be everything except "Coffee." I just need my coffee. Thanks. Tim

Every one of the previous 13 replies suggest looking at the same X9 instruction manual. Again, what I need is not in there. How to change the keys to what they dispense is what I need. Someone must know the sequence to do this. I already know how to hook a terminal to the back RS-232 port, so if you can just provide the serial port speed, and start/stop/parity bits. plus the commands I would use I can take it from there. Thanks.

Tim Every one of the previous 13 replies suggest looking at the same X9 instruction manual. Again, what I need is not in there. How to change the keys to what they dispense is what I need. Someone must know the sequence to do this. I already know how to hook a terminal to the back RS-232 port, so if you can just provide the serial port speed, and start/stop/parity bits. plus the commands I would use I can take it from there. Thanks. Tim

Every one of the previous 13 replies suggest looking at the same X9 instruction manual. Again, what I need is not in there. How to change the keys to what they dispense is what I need. Someone must know the sequence to do this. I already know how to hook a terminal to the back RS-232 port, so if you can just provide the serial port speed, and start/stop/parity bits. plus the commands I would use I can take it from there. Thanks.

Tim Every one of the previous 13 replies suggest looking at the same X9 instruction manual. Again, what I need is not in there. How to change the keys to what they dispense is what I need. Someone must know the sequence to do this. I already know how to hook a terminal to the back RS-232 port, so if you can just provide the serial port speed, and start/stop/parity bits. plus the commands I would use I can take it from there. Thanks. Tim

Hi Kelly; thanks. Now that part is my area of expertise. I'm a computer engineer, so I understand serial protocols. It is a shame Jura keeps non-service things like rearranging keys secret. Why should anyone have to return the unit just to get the keys back to what you want. It doesn't make sense, but thanks for the info. I'm still hoping a ex-Jura person will be able to give what I'm sure is a simple set of commands to enter. Thanks again.

Tim Hi Kelly; thanks. Now that part is my area of expertise. I'm a computer engineer, so I understand serial protocols. It is a shame Jura keeps non-service things like rearranging keys secret. Why should anyone have to return the unit just to get the keys back to what you want. It doesn't make sense, but thanks for the info. I'm still hoping a ex-Jura person will be able to give what I'm sure is a simple set of commands to enter. Thanks again.

Tim

Justin,

Thanks for the info. Now that part is my area of expertise. I'm a computer engineer, so I understand serial protocols. It is a shame Jura keeps non-service things like rearranging keys secret. Why should anyone have to return the unit just to get the keys back to what you want. It doesn't make sense, but thanks for the info. I'm still hoping a ex-Jura person will be able to give what I'm sure is a simple set of commands to enter. Thanks again.

Tim Justin,

Thanks for the info. Now that part is my area of expertise. I'm a computer engineer, so I understand serial protocols. It is a shame Jura keeps non-service things like rearranging keys secret. Why should anyone have to return the unit just to get the keys back to what you want. It doesn't make sense, but thanks for the info. I'm still hoping a ex-Jura person will be able to give what I'm sure is a simple set of commands to enter. Thanks again.

Tim

I have tried calling Jura many times. Their answer is always the same, "send it in and we will reset the keys for you." That means $200 shipping, plus whatever they charge, for something that should be able to be performed by anyone with a serial terminal.

The manual you linked is the same one all the 13 other responses have already provided, and the answer isn't in there. I have tried calling Jura many times. Their answer is always the same, "send it in and we will reset the keys for you." That means $200 shipping, plus whatever they charge, for something that should be able to be performed by anyone with a serial terminal. The manual you linked is the same one all the 13 other responses have already provided, and the answer isn't in there.

I have tried calling Jura many times. Their answer is always the same, "send it in and we will reset the keys for you." That means $200 shipping, plus whatever they charge, for something that should be able to be performed by anyone with a serial terminal.

The manual you linked is the same one all the 13 other responses have already provided, and the answer isn't in there. I have tried calling Jura many times. Their answer is always the same, "send it in and we will reset the keys for you." That means $200 shipping, plus whatever they charge, for something that should be able to be performed by anyone with a serial terminal. The manual you linked is the same one all the 13 other responses have already provided, and the answer isn't in there.

15 replies, all pointing TO THE SAME MANUAL. The answer to the question of how to get the keys BACK to the ARRANGEMENT of what they DISPENSE isn't in there. If you want to point me to the "Instructions for Use" manual don't bother. Thanks,

Tim 15 replies, all pointing TO THE SAME MANUAL. The answer to the question of how to get the keys BACK to the ARRANGEMENT of what they DISPENSE isn't in there. If you want to point me to the "Instructions for Use" manual don't bother. Thanks, Tim

15 replies, all pointing TO THE SAME MANUAL. The answer to the question of how to get the keys BACK to the ARRANGEMENT of what they DISPENSE isn't in there. If you want to point me to the "Instructions for Use" manual don't bother. Thanks,

Tim

It is the X9. The FixYa categories only had the X7, so I picked that. The X7 and X9 are almost identical in function, so the RS232 Serial commands should work on both. 15 replies, all pointing TO THE SAME MANUAL. The answer to the question of how to get the keys BACK to the ARRANGEMENT of what they DISPENSE isn't in there. If you want to point me to the "Instructions for Use" manual don't bother. Thanks, Tim It is the X9. The FixYa categories only had the X7, so I picked that. The X7 and X9 are almost identical in function, so the RS232 Serial commands should work on both.

The X9 Win is a different machine. This is a X9 Gen 2 model A7. Don't bother sending the pdf if they are anything available on jura.com or another generally available web site, because the answer isn't in there. If you have a manual that specifically tells how to change what each key dispenses, for example changing the top right key from "Left/Right Bin" back to "Cappachino" that's what I need. If it's just coffee strenght, temperature, etc., that doesn't do me any good.

Thanks,

Tim The X9 Win is a different machine. This is a X9 Gen 2 model A7. Don't bother sending the pdf if they are anything available on jura.com or another generally available web site, because the answer isn't in there. If you have a manual that specifically tells how to change what each key dispenses, for example changing the top right key from "Left/Right Bin" back to "Cappachino" that's what I need. If it's just coffee strenght, temperature, etc., that doesn't do me any good.

Thanks,

Tim

The X9 Win is a different machine. This is a X9 Gen 2 model A7. Don't bother sending the pdf if they are anything available on jura.com or another generally available web site, because the answer isn't in there. If you have a manual that specifically tells how to change what each key dispenses, for example changing the top right key from "Left/Right Bin" back to "Cappachino" that's what I need. If it's just coffee strenght, temperature, etc., that doesn't do me any good.


Thanks,


Tim The X9 Win is a different machine. This is a X9 Gen 2 model A7. Don't bother sending the pdf if they are anything available on jura.com or another generally available web site, because the answer isn't in there. If you have a manual that specifically tells how to change what each key dispenses, for example changing the top right key from "Left/Right Bin" back to "Cappachino" that's what I need. If it's just coffee strenght, temperature, etc., that doesn't do me any good. Thanks, Tim

Please stop posting links to the same document. Each of the now 15 postings reference the same X9 Instruction Manual. THE ANSWER IS NOT IN THERE. From the responses the answer requires specific service knowledge of this X9, not general usage instructions found in the manual everyone has linked to. My hope is someone that works on these X9's can give me the commands I can enter through the serial port on the back of the machine. I am a computer engineer who knows how serial protocols work, so i just need the commands and speed of the link. Thank you.

Tim Please stop posting links to the same document. Each of the now 15 postings reference the same X9 Instruction Manual. THE ANSWER IS NOT IN THERE. From the responses the answer requires specific service knowledge of this X9, not general usage instructions found in the manual everyone has linked to. My hope is someone that works on these X9's can give me the commands I can enter through the serial port on the back of the machine. I am a computer engineer who knows how serial protocols work, so i just need the commands and speed of the link. Thank you. Tim

Please stop posting links to the same document. Each of the now 15 postings reference the same X9 Instruction Manual. THE ANSWER IS NOT IN THERE. From the responses the answer requires specific service knowledge of this X9, not general usage instructions found in the manual everyone has linked to. My hope is someone that works on these X9's can give me the commands I can enter through the serial port on the back of the machine. I am a computer engineer who knows how serial protocols work, so i just need the commands and speed of the link. Thank you.

Tim Please stop posting links to the same document. Each of the now 15 postings reference the same X9 Instruction Manual. THE ANSWER IS NOT IN THERE. From the responses the answer requires specific service knowledge of this X9, not general usage instructions found in the manual everyone has linked to. My hope is someone that works on these X9's can give me the commands I can enter through the serial port on the back of the machine. I am a computer engineer who knows how serial protocols work, so i just need the commands and speed of the link. Thank you.
Tim

The solution is not in the instruction manual everyone points me to. Please read the question for my specific problem. Thank you. The solution is not in the instruction manual everyone points me to. Please read the question for my specific problem. Thank you.

Same manual as all the others. It isn't in there. Same manual as all the others. It isn't in there.

Nope, it's not... There is no way to change what the keys dispense from the front programming keys. Nope, it's not... There is no way to change what the keys dispense from the front programming keys.

Nope, it's not... There is no way to change what the keys dispense from the front programming keys Nope, it's not... There is no way to change what the keys dispense from the front programming keys

Yep, Pack up a 70 lb machine and pay $220 to ship it half way around the country, then pay Jura another $250 to change a "setting." Three week turnaround. Sounds right; not. Yep, Pack up a 70 lb machine and pay $220 to ship it half way around the country, then pay Jura another $250 to change a "setting." Three week turnaround. Sounds right; not.

It will cost $220 to ship this 70 lb unit half way across the US, then another $250 for Jura to change the "setting." Three week turnaround. It boggles the mind how wrong this is. It will cost $220 to ship this 70 lb unit half way across the US, then another $250 for Jura to change the "setting." Three week turnaround. It boggles the mind how wrong this is.

Excellent; thanks. I have been trying to get them to give me something more than "send it back to get the keys set back to default." The weeks it would take, plus over $500 in shipping and service fees, doesn't seem right just to change a "setting." Like I said I am a computer engineer, so if I can just get the commands, and the serial terminal speed, I would be all set. I hope you have better luck than me. Thank much.

Tim Excellent; thanks. I have been trying to get them to give me something more than "send it back to get the keys set back to default." The weeks it would take, plus over $500 in shipping and service fees, doesn't seem right just to change a "setting." Like I said I am a computer engineer, so if I can just get the commands, and the serial terminal speed, I would be all set. I hope you have better luck than me. Thank much.

Tim

Thanks much. I can't believe this is so difficult. Looks like I'll have to reverse engineer something. Thanks much. I can't believe this is so difficult. Looks like I'll have to reverse engineer something.

Thanks Jim, but I am familiar with this manual. It doesn't show how to get the arrangement of the keys back to default. By everything I have read, and others have sent, the key associations can only be reset by the serial port on the back of the X9. Please let me know if you can find this information. Thank you. Thanks Jim, but I am familiar with this manual. It doesn't show how to get the arrangement of the keys back to default. By everything I have read, and others have sent, the key associations can only be reset by the serial port on the back of the X9. Please let me know if you can find this information. Thank you.

Yes, I'm a computer engineer, and tried all the permutations I could think of. I do get unittelligable characters with various speeds, parity, and stop bits, so I know the cabling is correct. There are long responses to a carrage return, so something in the protocol must be setup wrong. I don't know how to post a picture here, as this interface (fixya) doesn't give an upload option. Thanks,

Tim Yes, I'm a computer engineer, and tried all the permutations I could think of. I do get unittelligable characters with various speeds, parity, and stop bits, so I know the cabling is correct. There are long responses to a carrage return, so something in the protocol must be setup wrong. I don't know how to post a picture here, as this interface (fixya) doesn't give an upload option. Thanks, Tim