Call fisher price. they can give you instructions. very fixable problem
Hi haguerol!
I checked the manuals for your issue but could not find a solution.
I suggest you contact there customer service instead.
Consumer Assisstance
1-888-892-6123 US & CANADA
1-300-135-312 AUSTRALIA
Thank you for using Fixya,
avf110686
I had a error close to that one. It was a picture of the player with a flashing exclaimation. I couldn't do anything with the player. It was frozen. I plugged it into the computer and no results. I changed the batterys and got no results. I found the software and hooked it up to the computer again. It said there was a software update. I followed the prompts and it worked. The music player was back to normal. So those of you that have this player MAKE SURE YOU HAVE THE SOFTWARE!!!
jcfreak - I downloaded the software from their site but it didn't say anything about an update. Where/how did you get the update?
×
After leaving the software on my computer on for a while, it eventually prompted (on it's own) me saying there was an update available. I was so excited to see the prompt and I hit OK. It told me to connect the player to the computer before starting so I did and it automatically did an update. It appears to be working now! Sure hope this doesn't happen again!
2,297 views
Usually answered in minutes!
To fix the exclamation point error on your Kid Tough Music Player, follow these instructions. Be sure to have your Music Player plugged in and turned on during this whole process.
comment to long for one post. breaking into parts
To fix the exclamation point error on your Kid Tough Music Player, follow these instructions. Be sure to have your Music Player plugged in and turned on during this whole process.
1.Go to your Start Menu and select Computer.
2.Under Removable Storage, double-click on Fisher-Price Music.
a.Push this window to the side. Do not close out of it.
3.Go to your Start Menu and select Computer again.
4.Once in Computer go to: C:\ProgramFiles\Fisher-Price\MusicPlayer.
5.In the Music Player folder you will see a $_Recovery folder.
b.Drag-and-drop the $_Recovery folder over to the Fisher-Price folder.
6.Once this is complete close out of both windows.
7.Make sure your Hidden Files and Folders are allowed.
8.Navigate to: C:\Program Data\Fisher-Price\Music Player\Update.
e.There will be two files and two folders located in there.
9.Right-click on "NewVersionInfo.xml" and select Delete.
f.If prompted that you need Administrative Privileges, click Continue.
10. Double-click on the attached zip file and select Save. Save the file to your Desktop.
11.Drag-and-drop the attached file "VersionInfo.xml" from your Desktop into the Update folder. When prompted to Replace, click on "Move and Replace".
12.Close out of everything.
13.Right-click on the Fisher-Price Music Player software icon on your Desktop, and select "Run as Administrator".
install update when prompted. follow prompts and disconnect.
Hello,
Your procedure seems good but where to find the "attached zip file" that contains the famous .xml file ??
Thanks.
Hello,
Your procedure seems good but where to find the "attached zip file" that contains the famous .xml file ??
Thanks.
Hello,
Where can I get the zip file that contains the VersionInfo.xml please ?
Thanks,
Xavier
Hi, I have the same issue. Where can I find the mentionned XML file, or at leats the difference between both of them? Thanks
Same issue here and same question than lexx737 and damine_paris.
Hi there. Samei issue and same question about where to find the zip file you mention jordan? Can you please share? Thanks
×