Hello Rachael8104,
I unserstand that you are having a problem with you Hitachi air conditioner split nonduct unit. I have located a web page for you to contact the nearest local dealer to your area. Follow the follow url to the webpage and pick the closet dealer and see if they can not order you a replacement remote for your unit http://www.hitachiaircon.com.au/contact-us.aspx
Thank you for choosing FixYa.com
Justin
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