Question about Polycom SoundStation

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The battery in our Polycom Soundstation 2 w died. we discovered that battery had been recalled. we received a new one after several weeks. when we put the new battery in the polycom it worked but when you try to make a call you get a busy signal before you can even finish entering the number. can you tell me what is wrong?

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6 Suggested Answers

6ya6ya
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SOURCE:

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Posted on Jan 02, 2017

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SOURCE: Conference call with a Polycom SoundStation EX

The conferencing capability to bridge 2 (or more) external stations comes from the telephone equipment/service that you have purchased. Either you are behind a PABX or Electronic KSU, which provides multiple phone service to your office, or you purchase conferencing capability from your local telephone provider (Verizon, AT&T, etc). In either case, the way to initiate a conference call would be the same as when you would have a desktop/office phone and establish a conference/bridged call to external parties. Usually this occurs by having one party on the line, flashing the disconnect button momentarily, getting a new dial tone, dialing and connecting to a second party, then flashing the disconnect button again, which signals the equipment to bridge those two calls to your station.  On the SoundStation EX there is a Flash button that provides that capability of momentarily flashing the disconnect button.  Try and see if that works. If not, then you will need to make arrangements to purchase the external equipment or service from your provider.  If you have the PABX or electronic KSU, it may also be a configuration option that you will need to have your support person for your telephone system, activate for that station connected to the SoundStation EX. Hope that helps. 

Posted on Jan 06, 2008

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SOURCE: Polycom soundstation 2W

i saw a post say push 1, 4,and 9 it worked for me

Posted on Jan 11, 2008

  • 2 Answers

SOURCE: POLYCOM SOUNDSTATION 2W

I thought well I wonder what holding down other buttons would do to get rid of this cursed PLEASE WAIT issue.
I tried * and # together and hey presto it worked.
I did however have to go in and turn IP mode off.

Posted on May 05, 2008

SOURCE: Polycom Soundstation 2 disconnects during calls

this does not appear to be the sound station problem it appears u ve connected this system behind an epabx extension .if yes the extension is programmed for a call disconnection time of 15 mins.ask ur epabx programmer to change it to infinite

Posted on Feb 08, 2009

  • 5 Answers

SOURCE: transfering call to Polycom Soundstation 4000 on CME

What type of phone system do you have? Is the phone registering with the server?

It sounds like the phone is not registering with the server and the extension does not have voicemail. Need more details to diagnose.

Posted on Apr 02, 2009

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This is a known issue with this product that requires a software upgrade to resolve. Please download "SoundStation2W Software Upgrade" from the Product Support page of our website and follow the included instructions. If you need any assistance please don't hesitate to call for assistance at 1-888-248-4143 Options 2, 4.

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egistering Base Station on Polycom SoundStation 2W
Hold down 1,4 and 9 until green & red lights flash. Then hold down the page on the base station.
OR
You can register the base station to the console by:
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1 Answer

Polycom Soundstation 2 disconnects during calls


this does not appear to be the sound station problem it appears u ve connected this system behind an epabx extension .if yes the extension is programmed for a call disconnection time of 15 mins.ask ur epabx programmer to change it to infinite

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How can I add 3 other people on the conference call using a Polycom Soundstation?

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POLYCOM SOUNDSTATION 2W


I thought well I wonder what holding down other buttons would do to get rid of this cursed PLEASE WAIT issue.
I tried * and # together and hey presto it worked.
I did however have to go in and turn IP mode off.

Dec 07, 2007 | Polycom SoundStation 2W (2200-07800-001)...

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