Solution: Delete the printer error icon, and then install the HP software
Follow these steps to remove the printer error icon, and then install the HP software.
Step one: Delete the printer error icon
Follow these steps to remove the printer error icon from your list of devices and printers.
-
On the Windows taskbar, click the Windows icon (
).
-
Click Devices and Printers .
-
Right-click the printer error icon (
), and then click Remove device .
Step two: Install the product software
Use the following methods to install the HP software with a USB connection.
Figure 1: USB cable
CAUTION:
Do NOT connect the USB cable now. Wait until the on-screen instructions prompt you to connect it. HP recommends using a USB cable that is less than 3 m (10 ft) long.
Should I install with the product CD or download the software?
Don't worry if you don't have the product CD! You can download the most current software available for your product from the HP Web site at no cost. The following information might help you decide which installation method to use:
CD
Download
The CD provides a quick and easy installation method.
If you do not have a CD, you can download the software you need from the HP Web site.
CD installation might not work if you are installing the product on a computer running a newer operating system that released AFTER the HP product released.
Even though it takes more time than using the CD, downloading the latest software can help avoid installation issues.
Downloading is the recommended method if your computer operating system released after the HP product released.
The software on the CD is current to the date of the product release.
The software that you can download from the HP Web site is the most current software available for your product. HP often updates software and drivers AFTER the product and CD release to the market.
Step one: Download the software
Follow these steps to download the product software and save it to your computer.
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Disconnect the USB cable from both the product and the computer (if you already connected it).
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Turn the product on.
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On your computer, open a new window to browse to the Get Software and Drivers page:
Right-click this link, Get Software and Drivers , and then click Open in New Window .
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If prompted, type your product number, and then click Next . You might also need to click your model in a list of similar products.
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Select your operating system, and then click Next .
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Read through the minimum system requirements and additional instructions. You can also click View directions (
) for complete download instructions.
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Click Download .
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If the File Download Security Warning window displays, click Save , and then browse to the location on your computer where you want to save the file.
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Click Save . The software downloads to your computer.
Hint: Make a note of the folder where you saved the file, in case you want to install it at a later time.
Step two: Install the software
During the installation, the
Basic Device Software and
Product Help are required to enable full product functionality. HP also includes valuable software to help you get the most out of your product.
Follow these steps to install the downloaded software.
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When the download is complete and you are ready to install the files, click Open Folder , and then click the downloaded file. The file name ends in .exe .
NOTE:
If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.
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You can accept the default place to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.
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When the Install Wizard starts, follow the on-screen instructions to install the software with a USB connection.
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