Im trying to descale and have gone through the whole proces from start to finish 4 times and it still goes back to the start again prompting me to descale. i turned it completely off for 2 days and its still asking me to descale

Is there some error message? You must finish descale on those machines or it stays stucked in process. I had a situation that pipes were clogged, and machine didnt finish descale, and it couldnt turn on. I had to clean pipes, finish descale, and then it was working again.

You may have waited too long during the descaling process. Go through the steps again but just use wAter since you already descaled. Don’t wait too long to refill the tank to rinse once it is done emptying it.

You need to enter service mode and reset the descale - to enter you press the hot water and power button at the same time and releasing - then press hot water five times and hold - there you can reset the descale

Hi,
Fill it up the tank with descaler and start the machine on descaling. Leave it to trow all the liquid and must finish to the bottom,leave the machine to get AIR when descaler finished.Then the machine will stop and will tell you to put fresh water to clean . Fill the water tank to the MAX level and continue with the program. When the water is on minimum ,machine will stop,and the descaling process must be finished.
Good luck

from the menu select descaling and open the steam knob. The machine is doing descaling.When descaling proces finish fill the water tank with frsh water and rinse from the hot water .When water finish you are ready to drink coffee.

Fill with water again , use vinegar or lemon juice , Use distiled water always for brewing and descaling .

Hi You have finished the first part of the descale process if that machine is like all the others. Rinse out your water tank and put fresh water in it. Then put it back on the machine and close then open the knob for steam and let it run the whole tank out. When it is finished the descale light will disappear and your green light will blink and the water light will be steady. Refill the water tank and close and then open the steam knob to prime so the water light will go out.

Hi
You have finished the descale process and your descale light should be gone. Put a fresh tank of water on the machine and then open the steam knob. This should clear the water light and your machine will start heating again.

Hi
Go to your menu in the machine. Use your up arrow to go to decalcify and push enter. Have your solution for decalcifing the machine mixed in your water tank. Have a large container under the steam wand and cappuccinator on the left. Then open the knob for steam. Machine will say "Machine descaling". It has to finish the whole tank before it says "descale finished". Now rinse the water tank and put fresh water in it and put back on machine. Now close knob and then reopen it. Machine will say "Rinsing" When that tank is gone, it will say finished. Put water in tank and then go back to your menu and go down 1 to reset descale. push enter and chose "Yes" and hit enter to lock it. Now go down to water hardness and hit enter. Cahnge the # to 4 and hit enter. Push the escape button 2 times and your back. and ready to go.

Hi
Your machine is still in the descale mode. You haven't finished. If you have run the descaler through, the water is ermpty the pump will still keep going until it stop on its own. If it doesn't stop on its own, the computer thinks its still in the descale mode. remove the water tank and turn the machine back on. The pump will run and then make a lot of noise, then stop. This can take up to 5 minutes. Let it run until it stops. You will get blinking lights on the panel. Put the water tank back on and close the steam knob then open it again. The pump will start the rinse mode. Let it stop on its own. Computer can't see that you ran a whole tank of water, but it can see when the flow meter stops that there is no water left. If you have already rinsed the machine start the pump flowing and just lift the tank off. When the pumps stops the rinse cycle the descale light will be gone but you will have the heater light blinking and the water light steady. Put the tank back on and close the steam valve then open it again. This will clear the water light and the machine will start to heat again.