Please follow these instructions:
1. Open the camera back
2. Pull the film leader across the red film index mark (red line)
3. Check to ensure film is properly positioned with no slack, then close camera back
4. Fully depress shutter release button to advance to frame 1. Check the rewind lever if it turns counter clockwise when you depress the shutter release button.
Keep on trying this procedure until you get it right. Most of the time, the error is in not pulling the film leader enough to reach the red film index mark.
If you're still having a problem with this, the next best option is to have the camera checked by a competent camera technician.
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