Tomtom XL 330 Car GPS Receiver Logo
Posted on Mar 24, 2011
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I tried to update my unit and got an error message before it was done that the update wasn't completed and now when I turn it on it says I cannot use the USA_Canada map on the device..Stuck

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ZJ Limited

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  • Master 17,989 Answers
  • Posted on Mar 24, 2011
ZJ Limited
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Quote:
We're sorry, but HOME can't complete that task. Please try again later, or contact customer support. For problems with items that are stored on your device, we advise you to remove and re-install the item.
END

To make a long story short, the problem was with the map that is stored on the computer from downloading the latest map guarantee (2 1/3 years ago). In my case, this is the same map as is on the GPS, but it is not complaining about the map on the GPS. If this happens, there are several things that can be done:

1. Accept the message whenever it appears and go on with what you were doing since at least most functions of Home appear to work correctly in spite of it saying that it can't complete the task.

2. If you have a backup of the previous version of TomTom Home, replace the updated version in the Applications folder with the backup version. This will return behavior to what it was before the update, without the error messages.

3. Remove the map folder (e.g., USA___Canada) from your Documents->TomTom->HOME->Download->complete->map folder. You may want to save this someplace so that you can put it back when TomTom releases an update to Home that works correctly.

Hope helps.

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Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks
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  1. Lower the scanner unit until it is completely closed.
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1) Press Power to turn the printer off.

2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.

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4) Remove the color ink cartridge.

5) Lower the printer (scanner unit) until it is completely closed.
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If the error message does not display, repeat steps 1–3 and then go to step 6.

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7) Lower the printer (scanner unit) until it is completely closed.

If the error message displays again, replace the color cartridge with a new
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8) Lower the printer (scanner unit) until it is completely closed.

If you get the error message again, while both cartridges are installed, replace both of the cartridges.

Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

You may have to buy a new cartrige.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks
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8002F1C1

I think you should contact them. ;-]

Sounds like an internal error with the hardware.
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