Jenn-Air CCE3401 My cooktop stopped working after many years of problem free operation. When I turn the element on, the pilot light goes on, but the plate is not getting hot.. and this is happening with all four plates/elements. This all happend all of a sudden. Yesterday everything was okay, today, none of the plates are not getting even warm. Do you know what the problem might be?

SOURCE: melted plastic help!!!!!!!

While the cook top is cool, use a razor blade scraper to remove most of the melted plastic.  Turn on the cook top to warm the remaining plastic slightly, turn off the cooktop,  and then wipe off the excess.  

SOURCE: I cracked the glass on

Try your local dealer. The tops can be expensive. I have seen them start at around $300.00. Check your warranty and maybe you can get it done under that. They would put like 5 years on those tops. May have to tell them that it broke when you where cooking, blame the product, not you.

SOURCE: My jenn air espressions gas cooktop has four burners. When

Remove the round burner plates and clean thoroughly in soap and water. Clean the burner ring where the burner plates rest with soap and water.

Let me know what you find.

Barrett Palumbo

• 1772 Answers
• Posted on Dec 21, 2010

SOURCE: We have a CCE3401 Jenn-Aire

Sorry to read about your problem, I hope this helps you out.

try using an oven cleaner spray... let the range heat up a little..then spray oven cleaner

a new glass top will cost over $600.00 just for the glass.


I have tried to help you. Please help me by vote/rate the response. Thanks If you live in the Denver Area. I can help you out.

SOURCE: I have a Jenn-Air CCE3401 Electric Cooktop I want

Firstly turn the power off. Lift the cooktop out from the benchtop and lean it against the wall. There will be a small panel where the wiring terminates into the cooktop. Remove the panel and disconnect the wiring to the cooktop. Ensure that you insulate all wires properly. You can then turn the power back on if you need to.