There are 2 buttons on the remote that could be affecting the display, one is DVD DISPLAY and the other one is DIMMER. Press DVD DISPLAY to cycle ON/OFF with each press. Press DIMMER if nothing is displayed.
Be careful that it isn't a scam.
Some people will claim non-functionality hoping to get a refund without having to return the perfectly working unit.
It's possible it was damaged in shipping, but unlikely if it was packed well.
If they are demanding a refund, tell them that your policy is like any other - they need to return the unit, and once you have verified that the unit is indeed defective, you will issue a refund.
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