We used to have a guy come in whenever we had phone problems but he retired. One of my co-workers somehow tried to transfer a person to one of our other locations but in the process have put lines 1 and 5 as "Line In Use". I've tried looking for answers and haven't come up with anything. Any suggestions?

5 tips to communicate better from homeEven when you've got the right tools and ways to meet, communicating with co-workers from home is still different from working in the office. Use these five tips to improve how you communicate with co-workers from home.
1. Make appointments You set aside time to meet with someone in person, so why not make appointments for important telephone calls? By booking a specific time, you can be assured that your co-worker will be prepared and more focused on the conversation. Like you, they may have done some prep work beforehand to make the call more productive.
2. Stay focused in phone conferencesIt's easy to stray when meetings get long, but keep multitasking to a minimum during phone conferences. The other party can almost certainly hear that keyboard clicking while you respond to someone else's e-mail.
3. Attend weekly staff meetingsIf you work at home full-time, try to attend at least one weekly meeting to keep in touch with others.
4. Stay online as much as possibleIf you're not there, it's likely that people may think you're not working—even if you're working more than 40 hours a week. Responding quickly to e-mail will help remind people that you're still there and being productive.
5. Be assertive Don't always wait for people to contact you. Ask for information if you don't feel like you've received it.

5 tips to communicate better from homeEven when you've got the right tools and ways to meet, communicating with co-workers from home is still different from working in the office. Use these five tips to improve how you communicate with co-workers from home.
1. Make appointments You set aside time to meet with someone in person, so why not make appointments for important telephone calls? By booking a specific time, you can be assured that your co-worker will be prepared and more focused on the conversation. Like you, they may have done some prep work beforehand to make the call more productive.
2. Stay focused in phone conferencesIt's easy to stray when meetings get long, but keep multitasking to a minimum during phone conferences. The other party can almost certainly hear that keyboard clicking while you respond to someone else's e-mail.
3. Attend weekly staff meetingsIf you work at home full-time, try to attend at least one weekly meeting to keep in touch with others.
4. Stay online as much as possibleIf you're not there, it's likely that people may think you're not working—even if you're working more than 40 hours a week. Responding quickly to e-mail will help remind people that you're still there and being productive.
5. Be assertive Don't always wait for people to contact you. Ask for information if you don't feel like you've received it.