1. Turn on your Wii console and go into the Wii Options Menu
2. Click on Wii Settings and click the right arrow until you see "Parental Controls"
3. Say "Yes" to "Change Parental Controls?"
4. Click on "I forgot" when it asks you to enter your pin
5. It will ask you for your secret question, click on "I forgot" again
6. The screen will read "If you have forgotten both your PIN and secret question, call the customer service number listed in the Wii Operations Manual and provide the confirmation number below. You will be issued a master key."
7. Instead of calling the phone number, enter the key into the confirmation key box on http://wii.marcansoft.com/parental.wsgi
8. Click Get reset code
9. Enter code on the next screen.
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