I just purchased a \n HP Ipaq rx3715 and it has developed some problems that, I could use some advice and/or assistance on. They are listed as follows:
1. itask button on front of Ipaq handheld not responding.
2. 5 way navigation will not move scroll down on front of handheld.
Reset it factrory setting & try to on
This is the problem with keypad board you need to replace the keypad board for the unit its within warranty get it fixed the company and if its out of warranty get it fixed in local mobile service center:
Good luck...
The new HP iPAQ rx3715 Mobile Media Companion, as well as the hx4700, are operated by Windows Mobile 2003 SE. It is the latest release of the Operating System. However, most software you find runs fine on this version of Windows CE, just don't care of this alert after installing a program. Notice that some customization interfaces, or launchers, such as Wis Bar Advance, will NOT run on these units and may cause your device to lockup or reset. In this case just do not use them. It is also known that some WiFi sniffers used on earlier WiFi devices do not operate too. Microsoft is preparing a release to solve these problems. (Submitted by Maxx)
Performing a Normal Reset
A soft reset does not erase any programs or saved data. Before
performing a soft reset, be sure to save any unsaved data since
any unsaved data will be lost.
Perform a soft reset when:
Follow these steps to save data and reset your HP iPAQ:
Press the iTask button.Tap and hold any application in the list.
Tap Close All Tasks
.Locate the recessed Reset button
on the bottom of your HP
iPAQ.Use the stylus to lightly press the Reset button
. The HP
iPAQ restarts and displays the Launch Page
or traditional
Today screen
.
this is the screen
Performing a Full Reset
Perform a hard reset when:
You want to clear all programs and data from main memory
(where data and programs you have loaded are stored).You want to restore default settings.
A problem with your HP iPAQ is not fixed after a soft reset.
Performing a hard reset on your HP iPAQ does not erase
programs that came with your HP iPAQ. The information that
you have entered into your HP iPAQ will be erased. This
information (or data) includes your Word documents, photos,
music files, and other settings.
If the battery installed in your HP iPAQ discharges completely,
once the battery has been recharged your HP iPAQ operates as if
a hard reset had been performed.
CAUTION:
If you perform a hard reset, your HP iPAQ returns to its
default settings and loses all information (files, settings, etc.) that is
recorded in main memory. Information stored in iPAQ File Store will
not be lost. For more information on using iPAQ File Store, refer to
“Learning the Basics�? in this User’s Guide. You will also need to
reestablish your partnerships
To perform a hard reset:
1. Press and hold the iPAQ Mobile Media (
) and iTask
(
) buttons on your HP iPAQ.
While holding the iPAQ Mobile Media and iTask buttons,
use the stylus to lightly press the Reset button on the bottom
of your HP iPAQ for about three seconds or until the screen
begins to fade. When the iPAQ screen begins to fade, release the iPAQ
Mobile Media and iTasks buttons then remove the stylus
from the Reset button. The HP iPAQ resets and powers on.
If the HP iPAQ does not power on after a reset, try the following:Check the battery door to ensure it is locked. If not,
replace the battery door by matching the tabs on the
cover to the latches on the HP iPAQ and snap it into
place. This action locks the battery door. If the battery
door is not locked, the HP iPAQ does not power on.
for windows mobile update click on this link
http://www.microsoft.com/windowsmobile/e...
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Hi,
There are two things you can try:
1)remove the battery and reinstall it back
2)Go for a hard reset
Please CLICK HERE
Refer the diagram on pg no. 1.
Look for the no. 8 soft reset button on the diagram and you will know where it is on your phone.Go for a soft reset first and then remove the battery reinstall it back.
Goodluck.
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this is the screen
) and iTask
(
) buttons on your HP iPAQ.
Thanks for the Reply on this issue.
I will try taking the battery out and re-installing again, to see if, I can get it to go into hard reset, however I did try taking the battery out and then going through the procedures for hard reset, however the unit would only go into the soft reset.
My understanding of the process on this model is that to perform a hard reset with battery installed both the Ipaq Mobile Media shortcut button and th itask button on the front of the unit has to be depressed. along with inserting the stylus into the reset hole at the bottom of the unit. Problem is, the itask button apparently isn't functioning, as this procedure won't work.
I only got the unit to perform a hard reset once, by removing the battery.
Thanks Again For your help.
I am having some problems with an HP iPAQ rx3715 that, I recently purchased. I guess
they are not major problems, just nuisances, as I can still use the system. I have my hunch
that, the problem/problems are coming from the windows mobile operating system. I
upgraded the Rom, but that has not solved it. I have ran across some other software
utilities that may help, but am hesitant to put too much on unless I know for sure if it will
really work and if it will create more problems. Anyhow, I will describe what is
happening, in hopes that someone who has more experience than I have with these systems
can offer some solutions. So here it is:
Problem 1: itask control button on front of unit is not responsive. Does not activate any
menus or anything, when depressed. Thus, I have found that until this is fixed, I cannot even
do a hard reset as this is one of the buttons that must be used to activate the reset cycle.
BOTTOM LINE unit will not do a hard reset as described in users manual.
Problem 2: Don't know whether, I should classify this as a problem or not however this is
something else that isn't working either. Anyway the HP Image Zone shortcut button is not
working either.
Lastly Problem 3: The 5 way navigational control button is not performing down scrolling
on the screen or either right or left scrolling when this button is depressed.
Well, that's it. Hope I have described everything and would be most grateful, if someone
has some good solutions/suggestions on this. I have looked in a lot of places and haven't
came up with anything to correct this yet. If the operating system is causing this, I don't
know how, I can get an upgrade unless Microsoft has some available.
Thanks Again, Hope to hear from someone.
Thanks
Pulled battery and succeeded at doing a hard reset after about 2 hours.
I still have the same problem as before, even after successful resynch.
Any other suggestions would be helpful.
Thanks for all who have responded to my request for help on the problem I am having with my Hp Ipaq rx3715, however I don't know whether, I haven't provided enough information on the problem I am having or if no one has experienced this problem as yet. However, I am sure there must be a solution somewhere.
Precisely, the itask button is not working and the image zone button is not functioning as well. Also the 5 way navigational control only moves the bar in the task bar up, but not down as it should. Neither will it move right or left.
In my own research of what could be causing this, I have a suspicion that these things which have not been looked at yet could be causing the problem. I have ruled out third party software conflict as such since the only third party software, I have installed besides the resident internet explorer are the Opera internet browser and the netfront3.3 browser, plus regking. I doubt that any of these programs are causing this. I have tried out the unit without any third party programs on it after a hard reset and the buttons still do not respond.
These are my suspicions and you can tell me what you think about them.
1. itask button is supposed to respond through a program called itask manager, but I cannot find this program at all on the unit. The other question, if in fact the program is on the unit and I just can't see it since maybe it's hidden or something, has it been disabled for some reason in the registry?? If thats the case how would one enable it in the registry??
The same thing, I think may be the problem with the 5 way navigational control. It may be disabled in the registry.
If the registry has been corrupted by a virus or something this could very well be the cause of this.
My question to the experts is then, are there any tools out there that can be used to diagnose and correct this if in fact it is registry related??
Also, I am assuming that the windows operating system itself is flashed on the rom, so there is no way that I know of for checking anything out there or is there??
If there is a driver or something that is missing how would one determine it?? I have done a rom upgrade and that should have eliminated any of these issues.
So in concluding, do you think it is registry related or just somehow missing the necessary software programs to make the input buttons responsive??
Thank You very much, hope I can get to the bottom of this soon. I have 2 Palm Tungsten units, but never have had a problem such as this. Seemed like there was always a fix for any problems I have had with the Palms.
Thanks Again
itask button not responding & 5 way navigation will not scroll down when depressed.
Disregard what I said about the 5 way navigation button not scrolling down.
I found, just a little while ago, that it does scroll down, but the down side has to be pressed a little firmer and in the right place.
In response to a the latest answer to my problem by one of your esperts concerning replacing the key pad board, I was wondering if you could give me more detailed information on this if it is a problem with these specific handhelds.
I don't want to send it in to a repair center, if I don't have to. If it is something that I can repair. Also is the keypad board part of the main board?? I did see some pictures of the repair parts for this series handheld and all it showed was a main board for the unit.
I would like to get the unit as fully functional, as I can but if there is third party software out there that will take care of this then maybe thats possible. It is only a used unit anyway.
Thanks
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