Turn the printer on.
Open the door that covers the printing mechanism.
Count to 20, and the print-head will slide to some position.
Remove the cartridge.
Reinsert the cartridge, and be sure that it "clicks" into place.
Close the cover.
Try to print.
Or, take the printer to a qualified technician, for professional trouble-shooting.
This like your cartridge has problem with connection
open printer cover/door
then disconnect your printer cartridge, both the color and black, then connect the cartridge again
close the printer cover/door
try to print again, if message still appear, it mean you need to change your cartridge with new one
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