It sounds as if the freezer coils and vent stack are frozen solid. This usually requires
removing the back panel in the freezer compartment and defrosting carefully with
a hair dryer. (If this becomes frozen it blocks off the fan/vent that feeds cold air down to
the fresh food compartment) Make sure to unplug unit before servicing as you will need
to unplug the fan to remove the back panel.
While doing this check the defrost termination thermostat (a small device attached to
the tube with two wires coming out of it). The black plastic ones sometimes come apart
and fail.
Once defrosted put everything back together and test.
Hope this helps.
I have found the best way to defrost my not quite frost free fridge-freezer is to empty the freezer compartment contents into the fridge and switch it off overnight, leaving the fridge door shut and the freezer door open. By stacking all the frozen food together as tightly as possible, ideally wrapped in something to help insulate them (such as newspapers) they stay cold for a long time. In the morning I get in my scruffy clothes and wipe up the puddles caused by the visible frost in the freezer and any puddles formed underneath the appliance. However this is only half the story. To ensure all the frosting has been removed from the hidden parts of the appliance I get my hair dryer and blast warm air into all appropriate crevices from inside the appliance and from behind it.
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