Check the system battery information and charger information of the computer restart the computer, while the computer is booting up, press F2 repeatedly check "battery info"
If it stated ac adapter = unknown device update the BIOS
Click on drivers and downloads
Click or choose by service tag
Download the BIOS and install it on the computer
Check information after updating if same message AC adapter = unknown device; call manufaturer for a replacement AC adapter, if status has changed it is a battery problem or motherboard, contact manufacturer to test battery.
Here is your products support site:
http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=04&l=en&s=bsd&os=WW1&osl=en&SystemID=INS_PNT_1501&catid=-1&impid=-1
Try to update all the drivers there is outdated.
Hope this will help you.
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