Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

Inactive features We lost power for approx. 2 hours and apon getting power restored our features are showing inactive. We can not access any voicemail in our company. After a neighborhood power outage after electrical storm, all features on our Nortel phone are inactive. We have no voicemail and the manual does not address this. It only tells me to use a feature, but no features work. The display reads "Inactive Feature." We've looked at the wiring in the main board but everything is connected. Can you help? Thank you. Donna

4 more comments
hilomc Aug 01, 2008

Nortel Networks T7316 multi phone system - old one.
hilomc Aug 01, 2008

Hi Mitelmike,
Thanks for the quick response. Our phone system is working, but not the voicemail or use of features. Our system is Nortel Networks T7316 Telephone. Our is an older system but the phones work and I can transfer calls, that's about it. Thank you for your expetise!!!!
hilomc
hilomc Aug 01, 2008

Awaiting further help. Thanks!

Awaiting further help. Thanks!
Anonymous Dec 02, 2008

My problem is very similar. I cannot access any voicemail services. In fact, I cannot transfer a phone all. I can receive calls but cannot transfer. Any thoughts or answers? I too have teh old Nortel Norstar-PLUS system with M7310 phones. It worked just fine until we had a power outage yesterday morning which lasted almost 3 hours. Its not worked since then.
Anonymous Mar 28, 2014

We recently had a CallPilot 150 mini go bad on us it kept saying Inactive feature so we bought one to replace it same model and everything. When we plug in the new one and put our card in it from the old system now messages are able to be left in the inbox but they can't be retrieved. Any ideas why?
Anonymous Mar 28, 2014

We recently had a CallPilot 150 mini go bad on us it kept saying Inactive feature so we bought one to replace it same model and everything. When we plug in the new one and put our card in it from the old system now messages are able to be left in the inbox but they can't be retrieved. Any ideas why?

1 Answer

Anonymous

Expert 108 Answers
Posted on Aug 01, 2008

Anonymous

Expert

Joined: Jul 27, 2008

Answers

108

Questions

Helped

56184

Points

167

Is the phone system working but the voicemail did not come back up ? Can you tell me what kind of voicemail you have, ist should be marked on the voicemail system ?

Anonymous Aug 02, 2008

Hi, I'm glad that at least the phones work. The Voicemail is a seperate box and is usually installed next to the phone system. Your phone system will be a grey box labeled 0 X 32 or maybe 8 X 24 and the voicemail could be labeled Applications Module, they look almost the same. The phone system has a door that opens and the voicemail does not. What i'd like for you to do is to reset the voicemail by unplugging the power cord from the bottom of the voicemail equipment. there is no on/off switch on these units so just unplug, wait for 2 to 3 minutes and pulg it back in to see if the voicemail will restart. Give it a try, you can not hurt it any worse than it is now. Let me know ......Mike

Add Your Answer

Upload

Upload an image from your computer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

Loading...

Include an image. It's worth a thousand words.

prev next

Related Questions:

1helpful

1answer

I have a Nortel Norstar M73110 and I can't access the main greeting/main system control (Feature 983 stuff). Is there a way I can reset this password, or even hard reset the system?

Norstar M7310 features inactive
All features are inactive. I have done the following: 1. Press [Feature] **938378 (XFtest). The password will be 266344 (Config). 2. Your display will read Feat code: and you will have options First and Exit. 3. Press First. The first stored feature code will appear, and you will have options Test, Back, and Next. 4. Press Test. Your options will read Remove and OK. Press Remove. 5. Once the feature code is removed, press Next to go to the next code. 6. Do this with all codes until your display reads None Registered 7. Release Next I am told to Restore connections to the voicemail ports from the KSU. Power the system back up. But I do not know how to do this. Please advise. Thank you!

Read full answer

Oct 04, 2017 • NorStar Lands Phones

1helpful

5answers

Inactive feature message displayed when we try to access any features on our M7310 phones. This occurred after a power outage.

Dear customer..here is the solution

Sometimes when you put a new (or alternate) voicemail system on a Norstar switch, The feature codes that accessed the old system stay in the KSU memory. If this is the case all of your feature codes will appear inactive even if the voicemail system is operating correctly.
To fix this issue you need to run an External Feature test (XFtest) to identify and remove the leftover codes from your KSU memory. You must have a programming set to access this menu (M7310, M7324, T7316).
Power down the Voicemail unit. Remove connection to voicemail ports from KSU.
1. Press [Feature] **938378 (XFtest). The password will be 266344 (Config).
2. Your display will read Feat code: and you will have options First and Exit.
3. Press First. The first stored feature code will appear, and you will have options Test, Back, and Next.
4. Press Test. Your options will read Remove and OK. Press Remove.
5. Once the feature code is removed, press Next to go to the next code.
6. Do this with all codes until your display reads None Registered
7. Release
Restore connections to the voicemail ports from the KSU. Power the system back up.
The feature codes will be restored to the correct defaults with the completion of the voicemail power-up cycle.

thank u

Read full answer

Jul 09, 2008 • NorStar Lands Phones

0helpful

1answer

Unable to access voicemail feature inactive

This means the system can no longer communicate with the voice mail. You can try to locate the voice mail and power cycle the unit to resolve the issue, If you still get inactive feature after the reboot you will need to replace the vms.

Read full answer

Mar 18, 2014 • Nortel Networks T7316E Telephone Platinum...

0helpful

1answer

WHEN WE TRY TO ACCESS VOICEMAIL IT STATES INACTIVE FEATURE

NorStar (NTAB2666) Audio Conference - this is a conference unit.

You issues is with voice mail though.
Call a tech in since your system is down.

Read full answer

Aug 22, 2012 • NorStar (NTAB2666) Audio Conference

2helpful

4answers

My auto attendant is not responding to calls. Feature 981 says inactive feature

Unplug then replug. Works every time.

Read full answer

Dec 19, 2009 • Nortel T7316E 2-Line Corded Phone

0helpful

2answers

Feature 981 is displayed as an inactive feature and not available

Try powering off the voicemail system and and then power it on again. I've had it happen many times that after a power failure they just don't boot up correctly.

Read full answer

Jul 06, 2009 • NorStar Startalk Flash 2 Phone

1helpful

1answer

Enabeling voicmail

Call in a pro, sounds like the voicemail either took a ****, or just needs rebooting.

Read full answer

Nov 18, 2008 • Nortel T7316E 2-Line Corded Phone

0helpful

1answer

Norstar Flash problem

Cycle the power on the voicemail system. If that does not work, you may have to replace the voicemail power supply, or send the voicemail system for repair.
Good Luck!

Read full answer

Oct 17, 2008 • NorStar Flash Voicemail Power Supply Only...

0helpful

1answer

Voicemail

If the feature codes show as inactive, the phone system is not seeing the voicemail. Hopefully this has been fixed by now, but you may need to call in a Vendor.

Read full answer

Apr 15, 2008 • NorStar Meridian M7310 Phone

0helpful

1answer