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Contact the manufacturer and let them know the problem. If you got the item through Amazon call their customer service and see what they can do about a replacement.
Hi
there are 2 knobs in the bean hopper. Turn the small knob down to the middle and try again. you can get too much coffee in the brew unit and it will dump the grounds instead of making coffee. If the grinds are to big or coarse, it will also dump the ground.
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