I can't get the movies to play. I have tried turning the concole off then back on, software updates, internet connections, and tv connection. netflix said to contact you

if everything is updated and your internet connection has enough output either notify customer service or return

Hmm try going into the settings of the device and try looking for an update, and an update for Netflix, also if your looking for free cable and almost every cable channel go check out "Mobdro" it has many channels live stream best part about it, it's Legal. ;)

Can you tell us a bit more about the problem? It would be helpful if we knew:
1) What device are you using to connect to Netflix (computer, DVD player, TV, etc.)?
2) When you use that device for something other than Netflix, do you see a picture? So if you're using a DVD player, can you play DVDs? Can you watch TV?
3) Can you log into your Netflix account on your computer and watch movies on your computer? Can you login from someone else's computer and try that?
3) When did the problem start?

Some shot-in-the-dark steps that apply to all electronics:
1) Turn everything off. Turn it all back on.
2) If that doesn't work, unplug everything. Wait 30 seconds, then plug it all back in.
3) Check all the cables (from power to your TV and Netflix device, cables coming from your peripherals to the TV, etc.). Even if they seem to be well-seated, unplug them and plug them back in.
4) Try new connections. If your TV was connected by HDMI, and you have a different way of connecting your device (DVI, component, RCA, s-video, coax, whatever) try it. If your device connects to the Internet wirelessly, see if you can get a wired connection. Swap cables wherever you can.
5) If you can, try interchanging components. So, for example, try connecting to a different HDMI port on your TV. Try other devices on your TV. Take your Netflix device (if it's not your TV) to a different TV.

Those last 2 steps may solve the problem, but are more likely to isolate the problem. (For example, if your DVD player doesn't work no matter what TV it's connected to, then the problem is the DVD player.)

Update us with as much info as you can.

This sort of problem can occur when using a TV or device that is using an app to stream Netflix content. Try updating the app and see if that fixed the problem. As you do not mention the device you are using, I am unable to provide specifics.

It could possibly be a slow internet connection speed. Netflix posted requirements. This is a good site to check your speed. http://www.speedtest.net/ Internet Connection Speed Recommendations Below are the Internet download speed recommendations per stream for playing movies and TV shows through Netflix.

• 0.5 Megabits per second - Required broadband connection speed
• 1.5 Megabits per second - Recommended broadband connection speed
• 3.0 Megabits per second - Recommended for SD quality
• 5.0 Megabits per second - Recommended for HD quality
• 25 Megabits per second - Recommended for Ultra HD quality

HD Video Quality
Movies and TV shows we have available in high definition will play in 720p or better with a fast enough internet connection. To watch Netflix in HD, ensure you have a HD plan, then set your video quality setting to High in the Playback Settings for your account.
Netflix Bandwidth Usage
Higher quality video uses more bandwidth than lower-quality video. If your service provider applies a bandwidth or data cap to your Internet service, you canManage Bandwidth Usage by changing the video quality settings to Low or Medium to consume less data.

1. 
   Test the Internet connection on the Apple TV
   
   
   1. From the main Apple TV menu, navigate to Trailers.
      • If you don't see Trailers: Select Movies, then In Theaters.
   2. Select any title and click Play. If trailer plays, the device is connected to the Internet.
   3. If you are unable to connect to the Internet, you may be having network connection issues.
   
   
2. 
   Restart the device
   
   Restart your device by unplugging it from power for at least 10 seconds, then plug it back in and turn it on with the power button. Restarting the device is often enough to restore your ability to connect to our service.
   
3. 
   Disconnect Apple TV from your Netflix Account
   
   
   1. Navigate to the main Netflix menu inside the application and click Logout.
   2. Select Yes.
   3. You will be returned to the Apple TV's main menu, at which point the device has been successfully disconnected from your Netflix account. You may select Netflix to sign back in with your account information or connect as a different user.
   
   
4. 
   Troubleshoot your Internet Connection
   

Most connection problems that prevent streaming occur on the device itself, or on the home network. In a nutshell, we will have you test the Internet connection on the device, log out and back into Netflix, restart your device, and restart your home network equipment.
NETFLIX PHONE NUMBERS
Corporate: (408) 540-3700
Customer Service: (800) 585-8131
Customer Service: (888) 638-3549

Ur new account been approve?Yes,log into to ur account on the Netflix website,just pick ur choices of instantly watches movies and wait a few mins or more depending on the speed of ur internet broadband connection might take a little longer the movies to download and the movies will play instantly.Or games devices and tvs with internet options.U might require or a must have to down load their software and upload into ur games systems like PS3,WII,XBOX or internet tv capability for the Netflix service to work.The games systems will have an Netflex app. show up on it films media player,could be the same with ur tv internet capability option.