With no Kcup in the Kcup insert, the machine delivers the correct amount of clean water in an acceptable time. With a Kcup in the Kcup insert, the machine delivers an incorrect amount of water (-2 oz) in double the time. The water drips out slowly and the Kcup contains the missing brewed water. I think the gromett on the lower spike of the Kcup insert is not performing correctly. Thanks for you time

remove the kcup holder and the tray under it. Clean them out.
hope this helps

Sounds like a cleaning problem. Mix 1/2 vinegar and 1/2 water pout into machine and brew,WITHOUT K CUP! Do 5-6 x's and then brew plain water to rinse vinegar out. Do this several times. Should be ready to go.

without knowing the make, you will probably not get a good answer. however, i have had this issue with my keurig coffee maker. when i do, i have to take a paperclip, straighten it out and insert it into the top needle of the machine (that punctures the top of kcup). there are three veins in this needle and its important to clear all of them. once that is done, i usually run a small cycle with just water into a bowl and see the debris is cleared.
you can also remove the cup seat and clean the bottom holes where the coffee runs out. good luck

Take out the used kcup and GENTLY explore the holder fitting. There should be a sharp point in the bottom that punctures the bottom of the kcup to allow the brew to flow out the spigot and into your cup. There also needs to be a sharp point on the top to punch a vent hole for the water to enter. It they aren't both open, coffee and grounds will spray everywhere. Take it apart and clean thoroughly as well.

1.Power off machine.
2.Using a metal paperclip, insert it into left side of top needle. It must insert at least 1" deep.Insert it into slot on right side and again from back of needle.
3.Remove KCup cradle.Separate bottom from top.In the top section, insert the paperclip up into bottom needle from the bottom upwards.It will not go all the way thru and this is normal.
4.Reassemble KCup cradle and reinsert it back into coffee maker.
5.Power on machine.
6.Brew a cup of water only.There may be coffee grounds in the water and these should eventually clear during the remaining steps.NOTE: A large cup brew cycle should output a full 8 ounces (235cc).Less means there is still a blockage
7.Empty reservoir and fill with undiluted distilled white vinegar.Repeatedly run brewing cycle until Add Water light comes on.
8.Make sure Auto-OFF is NOT set and let last cycle of vinegar remain inside machine for 4 hours.
9.Refill reservoir with fresh water and repeatedly run brewing cycle until the water is clear and odorless.
10.Set Auto-OFF, if preferred.

1.Power off machine.
2.Using a metal paperclip, insert it into left side of top needle. It must insert at least 1" deep.Insert it into slot on right side and again from back of needle.
3.Remove KCup cradle.Separate bottom from top.In the top section, insert the paperclip up into bottom needle from the bottom upwards.It will not go all the way thru and this is normal.
4.Reassemble KCup cradle and reinsert it back into coffee maker.
5.Power on machine.
6.Brew a cup of water only.There may be coffee grounds in the water and these should eventually clear during the remaining steps.NOTE: A large cup brew cycle should output a full 8 ounces (235cc).Less means there is still a blockage
7.Empty reservoir and fill with undiluted distilled white vinegar.Repeatedly run brewing cycle until Add Water light comes on.
8.Make sure Auto-OFF is NOT set and let last cycle of vinegar remain inside machine for 4 hours.
9.Refill reservoir with fresh water and repeatedly run brewing cycle until the water is clear and odorless.
10.Set Auto-OFF, if preferred.

did you clean both top and bottom needles? Did the paperclip insert at least 1".

1. Power off machine.

2. Using a metal paperclip, insert it into left side of top needle. It must insert at least 1" deep. Insert it into slot on right side and again from back of needle.

3. Remove KCup cradle. Separate bottom from top. In the top section, insert the paperclip up into bottom needle from the bottom upwards. It will not go all the way thru and this is normal.

4. Reassemble KCup cradle and reinsert it back into coffee maker.

1. Power off machine.

2. Using a metal paperclip, insert it into left side of top needle. It must insert at least 1" deep. Insert it into slot on right side and again from back of needle.

3. Remove KCup cradle. Separate bottom from top. In the top section, insert the paperclip up into bottom needle from the bottom upwards. It will not go all the way thru and this is normal.

4. Reassemble KCup cradle and reinsert it back into coffee maker.

5. Power on machine.

6. Brew a cup of water only. There may be coffee grounds in the water and these should eventually clear during the remaining steps. NOTE: A large cup brew cycle should output a full 8 ounces (235cc). Less means there is still a blockage

there are two needels. one enter the top of the KCup and the other the bottom.

1. Power off machine.

2. Using a metal paperclip, insert it into left side of top needle. It must insert at least 1" deep. Insert it into slot on right side and again from back of needle.

3. Remove KCup cradle. Separate bottom from top. In the top section, insert the paperclip up into bottom needle from the bottom upwards. It will not go all the way thru and this is normal.

4. Reassemble KCup cradle and reinsert it back into coffee maker.

5. Power on machine.

6. Brew a cup of water only. There may be coffee grounds in the water and these should eventually clear during the remaining steps. NOTE: A large cup brew cycle should output a full 8 ounces (235cc). Less means there is still a blockage

1. Power off machine.

2. Using a metal paperclip, insert it into left side of top needle. It must insert at least 1" deep. Insert it into slot on right side and again from back of needle.

3. Remove KCup cradle. Separate bottom from top. In the top section, insert the paperclip up into bottom needle from the bottom upwards. It will not go all the way thru and this is normal.

4. Reassemble KCup cradle and reinsert it back into coffee maker.

5. Power on machine.

6. Brew a cup of water only. There may be coffee grounds in the water and these should eventually clear during the remaining steps. NOTE: A large cup brew cycle should output a full 8 ounces (235cc). Less means there is still a blockage.