Unplug the unit and remove the water collection container. Using a flash light, look into the inside of the unit where the collection container was. There should be a plastic or rubber tube or just a hole where the water would drain into the container. Does it appear clogged? If not, carefully use a 12" long Zip Tie that will fit into the hose or the hole and carefully and slowly run the Zip Tie into it as far as you can. While rotating the Tie, pull it back out. If this area was clogged, it should dislodge the clog and the water should start draining as it should.
Hope this helped solve our problem. Please let me know.
Hey friend, thanks for your post!
It sounds like your dehumidifier needs to be professionally cleaned. What could be causing the problem is a buildup on the inside of your dehumidifier where the water drains out and it is causing the water to not drain properly. Additionally, I would check to verify that the drain hole is tightly secured with the plug. I know you stated that the bucket is not leaking but have you removed it to verify? Please comment back if further assist is needed. -Matt
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